One-Stop Guide to Managing Disputes

The new statutory procedures for managing disputes with employees which came into force in October 2004 are the tip of the iceberg when it comes to preventing disputes over performance or discipline, and for dealing with staff grievances.

The One Stop Guide to Managing Disputes from Personnel Today is a 40 page concise guide which looks beyond legal compliance and shows what you need to do to prevent disputes becoming a costly and damaging problem.

Click here to order your copy at the special introductory price of £60 including postage and packing, standard price will be £75

Contents summary

Introduction

Managing discipline
Managing grievances
The scale of the problem
Benefits versus costs
The role of ACAS

What the law says

Legal status of new statutory procedures
The right to be accompanies
Important new defence in unfair dismissal
Legal duties regarding bullying and harassment
Duties relating to stress arising from disputes
Taking disputes outside the organisation
All the important legislation

The procedures in detail

The standard dismissal and disciplinary procedure
The modified dismissal and disciplinary procedure
The standard (three step) grievance procedure
The modified grievance procedure
How do we ensure we conduct all the procedures adequately?

Best Practice

Best practice in handling disputes
Counselling and informal action
Disciplinary policies
Grievance policies

Avoiding problems with dismissal

What do we have to prove in unfair dismissal cases?
Conduct dismissals
Capability dismissals
Long-term ill health
Persistent short-term absence

How to use alternative dispute resolution

Arbitration
Conciliation
Mediation

10 practical steps to tribunal success

Case studies

Parceline
Naafi
Consignia
Bradford Metropolitan Council
Moat Housing Group
London Underground
London Borough of Hounslow

Glossary

Resources

Click here to order your copy at the special introductory price of £60 including postage and packing, standard price will be £75