One-Stop Guide to Understanding HR Return on Investment

The pressure is on to understand HR return on investment both from intensifying competition and from the Government. The One Stop Guide to Understanding HR Return on Investment shows you how to approach return on investment in practical, step by step terms. All the key methods and jargon are explained in plain English and it's designed to save you time and money.

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This guide is written by Andrew Mayo - one of the UK's leading experts on return on investment in HR, with a background in senior HR roles in large companies. He is currently Professor of Human Capital Management at Middlesex University and director of consultancy Mayo Learning International

Content summary

BACKGROUND:

Why Return on Investment is a key HR issue
● Why you should look at HR Return on Investment right now
● How this guide will help you

Where do we look for "returns" in HR?
● The function as a whole
● Specific HR activities

Quantification and Measurement
● Types of measures
● Measures of capability
● Statistics, ratios and productivity
● Measuring human capital value

Cause and Effect
● The General Value Chain
● Starting with a Business Goal

MEASURING WHAT HR DOES:

Service Delivery - measuring its effectiveness

HR processes - measuring their efficiency

The effectiveness of time utilisation

The "value added" for stakeholders
● Financial added value
● Non financial added value
● Quantifying the non financial

The "return on investment" from specific projects and programmes
● The steps required
● Levels of evaluation and objective setting
● Estimating costs
● Estimating returns
● Making conclusions
● Planning a full evaluation in advance

Case studies

References and Resources

Jargon Buster

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