One-Stop Guide to Redesigning the HR function

Many investments in HR Information Systems, shared services, e-HR or outsourcing do not deliver on what they promise or, worse, are outright failures.

At the same time HR is under pressure to become more cost effective and to improve the quality of service delivery as well as to adopt the technology of other parts of the organisation.

In this guide, two expert practitioners with broad experience in the field, explain how to redesign your HR function successfully and why you have to start planning the changes now.

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• An overview of why many HR restructuring projects fail and the pressures on HR to change service delivery
• Clear guidance on today’s HR solutions including HR Information Systems, Application Service Providers, shared service centres, business as process outsourcing, call centres, self service and e-HR
• Advice on specifying requirements and selecting HR suppliers
• The latest thinking on HR service delivery explained in plain English, including a glossary of key terms and jargon
• Tips on how to prepare and make the business case for change and investment and win over key stakeholders
• Stage by stage guidelines on planning, engaging stakeholders, building and implementing new HR systems and processes
• Practical advice on how to monitor the impact of changes to HR service delivery
• Guidance on how to calculate costs and benefits of changes to the design of HR service delivery 

Redesigning the HR function

Section 1: The argument for HR redesign     

What are the pressures for change?
What’s the experience to date?
Is success important?

Section 2: The changing role of HR

Section 3: Making the change           

Stage 1: Think and plan
Stage 2: Specify and select
Stage 3: Build and implement
Stage 4: Coach and improve

Section 4: A guide to the solutions you may be considering

Outsourcing versus In-house
What is a shared service centre?
What is an Application Service Provider (ASP)?
Business process outsourcing
e-HR versus Traditional HR
Call centres
What is e-HR?

Section 5: Specifying requirements and selecting suppliers

Know what you need
Remember all your work streams
Decide whether to rent or buy
Choose the right type of technological solution
Take the right amount of care in choosing suppliers
Build a relationship with your suppliers
Keep the responsibility for the project within HR

Section 6: Building the business case

Why is a business case important?
Hints and tips on preparing a business case
Structure of a business case

Section 7:  Summary

References

About the authors

Click here to order your copy at the special introductory price of £60 including postage and packing, standard price will be £75