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In focus: dyslexia training



Most employers will know a thing or two about dyslexia, but how many employers realise they have a duty to help sufferers in the workplace?

Dyslexia comes under the remit of the Disability Discrimination Act (DDA), with respect to both employees and the provision of services to customers. It is also covered by the Disability Equality Duty, which requires organisations in the public sector to have a Disability Equality Scheme in place. This means that employers are required to identify dyslexia and modify their procedures accordingly.

There are hundreds of thousands of dyslexics in the workplace. Government figures estimate that acute dyslexia affects around 4% of the UK's working population, and the British Dyslexia Association (BDA) believes that about 10% of UK workers have some level of dyslexia. But, despite its inclusion within the DDA, dyslexia is often only identified when an individual is already involved in a disciplinary process, where difficulties have been misinterpreted as performance-related issues.

Where managers suspect problems, screening techniques - either paper-based or by computer - should help employers conduct an initial assessment, says lead consultant at specialist dyslexia consultancy Iansyst, Dr Andi Sanderson.

To avoid any suggestion of discrimination, however, Sanderson warns employers to wait until they have made a job offer before introducing any form of dyslexia assessment. Any employee can operate screening packages, but it is vital that any follow-on consultation is carried out by a specialist who can identify strengths and weaknesses and prepare an individual-specific coping strategy.

Once dyslexia has been identified, employers have a wide number of procedural and technological options open to them.

BDA chairwoman Margaret Malpas says: "Assisted technology has made a huge difference in this area and there is grant provision available for this so it doesn't even cost employers significant amounts. We offer a national helpline for employers, as well as one-day training courses covering everything from awareness to how to make reasonable adjustments."

And employees can take advantage of a number of software programs and gadgets specifically developed for dyslexia.

These include speech recognition packages and recording and note-taking equipment or software. Add to that spelling software and devices such as the Franklin Speaking Dictionary and organisational software including MindGenius and MindManager. Then there is Captura Talk - a tool that enables dyslexics to photograph pages and then listen to the words.

Ellen Morgan, a specialist dyslexia assessor at City University who has written a number of books on the condition, including The Dyslexic Adult with Cynthia Klein, has also developed a CD-Rom that addresses the needs of dyslexic adults.

Called Wordswork, it was originally designed for individuals in higher education. It is an interactive program designed to enable an individual to look at their own learning strengths, and then tap into it to overcome problem areas such as spelling, sequencing, taking notes, reading and the like. It is in use at the UK Probation Service.

However, while technology can be very helpful, Heather Hardie, a director of the Adult Dyslexia Consultancy, insists it is only a tool.

"You cannot give employees software with minimal training and expect their difficulties to be resolved," she says. "In fact, it is often better to ensure people use the normal features on computers properly - for example, spell-check with autocorrect, cut/copy/paste and coloured backgrounds. This includes touch type tuition, if possible. Technological aids need to be appropriate for each individual - which is why an expert assessment is important - and ongoing training needs to be in place to ensure that it is really helpful."

Malpas says that frequently, simple and inexpensive changes can make a huge difference. This includes using sans serif fonts at a minimum point size of 12 and coloured folders.

"What you'll find with text-to-voice software, though, is that it would make any manager's life easy," she adds.

This is a point echoed by Hardie. Ultimately, adjustments for one employee can improve every employee's working life, and so benefit the whole organisation.


 

COMMENTS

 
Dyslexia in the workplace - is it helpful to call it a disability

I have just read with interest your article "In focus: dyslexia training".


It is correct that dyslexia is covered by the provisions of the Disabilities Discrimination Act, and that meaningful protection is afforded to dyslexic thinkers through this means.


However, in my experience the issues involved are much wider than simply providing computer and gadget-based support of the kind that was described in the article.


Essentially, there are four distinct challenges involved in creating a dyslexia-friendly workplace, each of which needs to be addressed comprehensively in order to create a workplace culture in which diversity of thinking style can be comfortably accommodated - and harnessed to the creation of commercial success.


First, there is the issue that, as we discovered through our NOP-commissioned research last summer, around 2 million adult dyslexic thinkers are not aware of their dyslexia. This is most likely the result of poor diagnosis a generation ago, but also of unclarity around what exactly dyslexia is. There is a huge need for employers' awareness training that is not clinical, but rather gives a direct and subjective experience of what it is like to be a dyslexic thinker - so employers can start to use their intuition to determine when an employee may be a dyslexic thinker, and provide appropriate help.


Secondly, all the dyslexia support in the world will be of no avail to an employee who is frightened or ashamed to own up to being a dyslexic thinker. In our organisation, we have worked with dyslexic adults who had never told anyone about their dyslexia, who woke up with repetitive nightmares about "being found out", and who felt it was easier to "come out" as gay in the workplace than as dyslexic.


And this is the problem with a legal framework that classifies dyslexia as a disability - it alleviates rather than intensifies the immense stigma around dyslexic thinking. We have spoken to dyslexic students who refused to apply for the Disabled Student's Allowance because they were so horrified by the name. Let's not underestimate the psychological effects of calling a bright and gifted thinker "disabled".


The elephant in the room is that dyslexia is not a disability, but a thinking style. Dyslexic thinkers excel in visual-spatial tasks involving whole-picture thinking and finding original and creative solutions to things. In 2003, the BBC's Mind of a Millionaire series commissioned a research piece into the thinking style of British millionaires and discovered that 40% of those polled were dyslexic thinkers. A more recent study by the Cass Business School established a 35% correlation between dyslexia and entrepreneurism in the US.


The disability framework for dyslexia is a convenience, but a harmful one. It is a convenient way of assuring protection to dyslexic thinkers in the workplace - at least on a superficial level. It is convenient for employers and educators because it does not require us to become curious about the dyslexic thinking style and explore its potential.


Yet this is where the disability framework is harmful. For the third challenge that we face in the workplace is creating an environment where dyslexic thinkers can grow their skills. Disability support is essentially a series of props that presents precisely that from happening - because disability theory preassumes a person will never be able to master a certain skill.


Our organisation specialises in an approach which enables dyslexic thinkers to harness their natural talent to any learning challenge. From our work, we know that with the right approach, dyslexic thinking becomes a learning tool, not a learning difficulty. If a school has failed to teach a child to read and write, wouldn't it be exciting if the workplace were an environment where these skills could finally be unlocked? In most cases, this creates an immensely grateful, loyal and eager employee whose new-found skills can be applied to the benefit of the business.


The fourth challenge we face is how to harness dyslexic talent in the workplace. When unsupported, dyslexic thinkers can become "trace-coverers" - fearful individuals who may invest a lot of energy in avoiding or deferring challenging tasks and finding excuses why they cannot be done. When supported, however, dyslexic thinkers can be among the most innovative and original contributors to a company's success.


I know a dyslexic company director who has a flair for designing systems to maximise company efficiency. He works on a consultancy basis to a number of companies where he gradually reduces his own role to a minimum - through the same efficiency principles - then moves on to the next company while staying on a retainer with the previous.


Some of your dyslexic thinkers will have excellent sales and/or marketing skills. Others will be highly empathetic and have great potential on an HR team. Yet others will be good troubleshooters, yet others will excel in workplace design and production processes, and so on.


In an environment where dyslexia is respected as a thinking style, frank and open conversations can take place around a person's natural strengths and challenges, ensuring that each dyslexic thinker is placed in a context where they can excel, both for their own benefit and for that of their employer.


**For all the above reasons, we have launched a petition on the Downing Street website to reclassify dyslexia as a thinking style rather than a disability. You can access the petition at http://petitions.pm.gov.uk or go to our blog at http://www.dyslexia-gift.org.uk for further detail.


Richard Whitehead - The Learning People
10 Apr 2008

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