Consumers are more likely to complain if they experience problems when buying products or services, with staff attitude and lack of competence the most common reason for complaints.
A survey by the Institute of Customer Service (ICS) found that UK c More...09 January 2013 16:12
A survey of 1,000 office workers has found that one in three feels workplace appraisals are a waste of time and do not contribute to their personal career development.
According to recruitment firm Badenoch & Clark, appraisals are in danger of More...15 November 2012 16:16
The majority of managers are not competent enough to confront underperforming employees, according to a survey by XpertHR. The research found that the development of managers' "performance conversation" skills is only mandatory at 20% of organisation More...11 July 2012 00:02
Employment lawyer Justin Govier considers the Government's proposals to greatly reduce the capability review period for underperforming schoolteachers. As I was stuck in traffic on my way to work last week, I overheard a piece on the radio that caugh More...17 January 2012 16:29
New rules for retirement demand a review of capability and performance-management processes, says Roger Tynan, partner in the employment department of Maclay Murray & Spens LLP.
The end of the default retirement age (DRA) has led to the rea More...07 December 2011 09:53
One aspect of the proposed pension reforms, the need for people to work longer, has long been recognised. People are living longer, with life expectancy 10 years higher than it was in the 1970s. Pension pots, whether part of a public sector defined More...27 June 2011 10:11
Employers should pay greater focus to the training and performance management of older workers or face falling foul of the law when the default retirement age (DRA) is phased out, says the Chartered Institute of Personnel and Development (CIPD). The More...20 June 2011 15:25
Gathering data is only part of the audit process; analysis can provide continued clinical improvements. Dr Siân Williams, a clinical director at the Royal College of Physicians, explains.
When clinical audit is done properly, it can be exciting, rev More...03 May 2011 12:20
I've heard that the default retirement age (DRA) is being scrapped soon. What do I need to be aware of, and how can I retire employees once the DRA has gone?
The DRA will be phased out from 6 April 2011, meaning that you will no longer be able to as More...23 March 2011 09:56
Six employers in 10 do not believe that their managers are confident and competent in managing underperforming staff.
This is according to the 2011 XpertHR managing underperformance survey , which also found that four-fifths of organisations t More...21 February 2011 00:01
Snow, ice and extreme temperatures continue to plunge the UK into chaos, meaning that HR and employers have more people-related challenges than usual regarding: absence and attendance, pay, leave, health and safety and the rights of their staff. More...01 December 2010 15:54
The CIPD 2010 Annual Conference and Exhibition drew to a close with a lively closing keynote and panel discussion chaired by Channel 4's Krishnan Guru-Murthy and featuring the CIPD's John Philpott, Gail Cartmail from the TUC, the BBC's Lucy Adams and Ch More...12 November 2010 09:39
Having undergone a quality revolution in the 1980s and a productivity revolution in the 1990s, business practice in the UK is about to undergo another revolution in the 2010’s: that of innovation through collaboration. That is the view of John Hill, More...29 October 2010 08:56
HR managers and directors across the NHS have revealed how the threat of significant public spending cuts is affecting staff performance and, critically, threatening to widen the divide between clinical and non-clinical staff. In the week the Government More...05 July 2010 16:28
Munich Re, a leading global reinsurance company, has implemented StepStone Solutions Performance Management to provide consistent performance reviews for around 400 of its UK employees. The implementation is part of Munich Re’s global ‘DRIVE Perf More...11 June 2010 03:00
Two of the UK’s leading business development organisations have joined forces in a move that will see organisations across London and the South East benefit from a broader range of services and expertise.
Capital Quality Ltd (CQL) is merging with Qu More...01 June 2010 09:03
Forcing public sector executives to publish their salaries online will not help to curb excessive pay packages, but could instead lead to salaries "spiralling" out of control, experts have warned.
Unveiling their election manifestos last week, the t More...16 April 2010 17:22
Workers at Buncefield oil depot were overworked and did not receive the training they required ahead of an explosion in 2005, a Crown Court has heard.
The court heard evidence that staff at the Buncefield site were not given the support they needed More...16 April 2010 09:20
BP looks to have shrugged off fears of a shareholder revolt over its executive pay policy after preliminary results showed 84% of shareholders voted in favour of its remuneration plans.
The votes cast by shareholders ahead of the annual general meet More...16 April 2010 09:06
Public sector HR chiefs must improve performance management and look at best practice from other sectors to help deal with forthcoming budget cuts , experts have warned.
The call follows the release of a Chartered Institute of Personnel and Dev More...05 February 2010 16:29