Consumers are more likely to complain if they experience problems when buying products or services, with staff attitude and lack of competence the most common reason for complaints. A survey by the Institute of Customer Service (ICS) found that UK c  More...
09 January 2013 16:12

A survey of 1,000 office workers has found that one in three feels workplace appraisals are a waste of time and do not contribute to their personal career development. According to recruitment firm Badenoch & Clark, appraisals are in danger of   More...
15 November 2012 16:16

The majority of managers are not competent enough to confront underperforming employees, according to a survey by XpertHR. The research found that the development of managers' "performance conversation" skills is only mandatory at 20% of organisation  More...
11 July 2012 00:02

Employment lawyer Justin Govier considers the Government's proposals to greatly reduce the capability review period for underperforming schoolteachers. As I was stuck in traffic on my way to work last week, I overheard a piece on the radio that caugh  More...
17 January 2012 16:29

New rules for retirement demand a review of capability and performance-management processes, says Roger Tynan, partner in the employment department of Maclay Murray & Spens LLP. The end of the default retirement age (DRA) has led to the rea  More...
07 December 2011 09:53

One aspect of the proposed pension reforms, the need for people to work longer, has long been recognised. People are living longer, with life expectancy 10 years higher than it was in the 1970s. Pension pots, whether part of a public sector defined  More...
27 June 2011 10:11

Employers should pay greater focus to the training and performance management of older workers or face falling foul of the law when the default retirement age (DRA) is phased out, says the Chartered Institute of Personnel and Development (CIPD). The   More...
20 June 2011 15:25

Gathering data is only part of the audit process; analysis can provide continued clinical improvements. Dr Siân Williams, a clinical director at the Royal College of Physicians, explains. When clinical audit is done properly, it can be exciting, rev  More...
03 May 2011 12:20

I've heard that the default retirement age (DRA) is being scrapped soon. What do I need to be aware of, and how can I retire employees once the DRA has gone? The DRA will be phased out from 6 April 2011, meaning that you will no longer be able to as  More...
23 March 2011 09:56

Six employers in 10 do not believe that their managers are confident and competent in managing underperforming staff. This is according to the 2011 XpertHR managing underperformance survey , which also found that four-fifths of organisations t  More...
21 February 2011 00:01

Snow, ice and extreme temperatures continue to plunge the UK into chaos, meaning that HR and employers have more people-related challenges than usual regarding: absence and attendance, pay, leave, health and safety and the rights of their staff.   More...
01 December 2010 15:54

The CIPD 2010 Annual Conference and Exhibition drew to a close with a lively closing keynote and panel discussion chaired by Channel 4's Krishnan Guru-Murthy and featuring the CIPD's John Philpott, Gail Cartmail from the TUC, the BBC's Lucy Adams and Ch  More...
12 November 2010 09:39

Forcing public sector executives to publish their salaries online will not help to curb excessive pay packages, but could instead lead to salaries "spiralling" out of control, experts have warned. Unveiling their election manifestos last week, the t  More...
16 April 2010 17:22

Workers at Buncefield oil depot were overworked and did not receive the training they required ahead of an explosion in 2005, a Crown Court has heard. The court heard evidence that staff at the Buncefield site were not given the support they needed   More...
16 April 2010 09:20

BP looks to have shrugged off fears of a shareholder revolt over its executive pay policy after preliminary results showed 84% of shareholders voted in favour of its remuneration plans. The votes cast by shareholders ahead of the annual general meet  More...
16 April 2010 09:06

Public sector HR chiefs must improve performance management and look at best practice from other sectors to help deal with forthcoming budget cuts , experts have warned. The call follows the release of a Chartered Institute of Personnel and Dev  More...
05 February 2010 16:29

With the London Olympics just two years away, British athletes are in serious training. What can the HR profession learn from their cutting-edge motivational methods? Virginia Matthews investigates.  More...
11 January 2010 15:40

The Conservatives have pledged to cut administration in the NHS by a third, publish staff performance data, and link GPs' pay to the quality of their work. Unveiling the party's draft NHS manifesto, David Cameron promised administration in the NHS   More...
04 January 2010 17:31

Pilots are being put under pressure to fly when they are too tired, increasing the risk of a serious accident, the Daily Mail has reported. The British Airline Pilots' Association (Balpa) has warned new European Union rules over flying hours  More...
05 October 2009 09:05

No matter how much you're spending on new HR software, nobody likes to think they are paying more than they need to. We provide four steps to avoiding an overspend. mktoMunchkin("589-ITG-580"); Most organisations could reduce what they spend  More...
01 October 2009 09:47