It appears that if you have an 'A' in your organisation's acronym you should be worried..........
BAA, BA, DVLA, FSA, TVLA.......and so it goes on...
BAA/BA
T5 - 'teething problems my arse' as one Ricky Tomlinson might say.....how on earth can you not get this right on day one? I suspect that a lot more on this fiasco will come out in the next few days.
But don't tell me that we didn't run some stress testing or practice runs to get this right prior to 'Go Live'? As much as BAA are at fault, given that BA has sole use - not enforcing that BAA prove that baggage/information would go perfectly on Day one strikes me as blatantly incompetent. Oh and thanks for providing the World with another example of poor British management. Incredible.....
DVLA
Yes - I wrote about this one last year on the back of a published report about well - you read it....'What were they smoking?'
FSA
Referring back to my various blog entries last year re Norther Rock.
FSA - Asleep at the wheel? They weren't even in the car!
I'm not going into the ins and outs but 'management complacency' seems to feature quite strongly once you read the report. But this isn't what niggles - no, what's disturbing is this collective 'mea culpa' that comes out ('FSA admits catalogue of failures') and which has been positively acknowledged. You know the FSA have been critical of themselves. How nice?
Just think the parallel 'Little Johnny has just killed seven people with his air rifle but he's owned up - he says it's him - aaah, how good of him?
What kind of crap is this?
And the latest is 'well - even if we had been at the wheel there's no way we would have stopped this'. This is just blatant sanctimonious rubbish. What's the point of having the FSA then?
The problem with this 'PR sexing up' stuff is it sounds plausible. But not to everybody.
which leads me on to the TVLA (TV Licensing)
What a thoroughly nasty bunch of people these are. I hadn't realised until a recent run-in and then I did a Google search 'TV Licensing authority' and well -it's interesting.
Very briefly, you'd think having paid your license for so many years, advising them of a change address (which was actioned) and that would be that. How very wrong!
Buying a new TV last year prior to moving - oh how revealing.
I've since been chased by the enforcement police because the retailer advised TVLA after I had moved and thus to the TVLA, despite having my records, this did not compute since you see they don't cross-check. Apparently, they haven't the database link or time in place to check present/previous addresses. No the onus on is on you is to tell them (despite having already advised them). Remember my Direct debit is still being paid. Yes I know - you're saying you're kidding, right? No....I'm afraid not.
No - you get some very nasty letters and the best of it is when you finally get through to a human being at their call centre - they're not human. There's no shred of humbleness or apologies at the hassle or your time wasted because you see they don't do apologies. 'The system says what it says'. What a moronic process. Time to ditch this 'past its sell-by date' license once and for all I say.........
From a human capital management perspective it's all rather too familiar. Just what is management trained/paid for at these organisations and why does it go so badly wrong?
