October 8, 2007
Guru received an email yesterday telling him that the Chartered Institute of Personnel and Development (CIPD) has ‘launched a tool to handle difficult people’. Guru had one of them once – it was called a mallet.
Reading on, it turned out that the CIPD’s tool ‘can be tailored to a wide range of learning needs, such as customer service, combating stress in the workplace, communication skills, influencing skills, assertiveness, leadership and management skills, and interpersonal skills’. Yep, Guru still reckons a mallet will do.
However, those good Wimbledon folk in charge of HR pontificating, have designed a tool that seems to rely more on acronyms than threats of physical violence.
The toolkit uses the STARS philosophy, you see. This means making sure everyone is willing to:
• Support other people who contribute towards shared goals
• Tolerate the difference in work style of colleagues
• Appreciate the value of different abilities and approaches to work
• Results focus that helps people work together despite their differences
• Shared responsibility and approach to resolving issues and differences
Not wishing to be undone, Guru stands by his reliance on a mallet. They are important to:
• Make sure employees know who’s boss
• Alleviate workplace tensions
• Leave a lasting impression on rule breakers
• Lengthen the reign of the mallet holder
• Examine workplace relationships
• Tempt mallet holder’s boss to offer mallet holder a pay rise
Comments (1)
A "tool" to handle difficult people ...
hmmm
Posted by jonathan | October 31, 2007 4:36 PM
Posted on October 31, 2007 16:36