Bond International Software, the global provider of recruitment and capital management software & services, announces its accreditation with internationally recognised quality management systems and environmental management standards - ISO 9001:2008 and ISO 14001 respectively.
The ISO 9001:2008 standard is only awarded to companies who can evidence effective and documented processes for communicating with customers regarding product information, enquiries, contracts, orders, feedback and complaints and have in place a framework for the regular review of such processes.
Bond has been awarded this accreditation, recognising an ongoing commitment to the high quality of customer service it provides. Using a formalised feedback recording process, Bond is able to log and track when feedback is received, the path that individual cases take through the business and when a resolution is reached. Bond is also able to analyse complaints, identify trends that indicate any shortfalls in customer service or product design in order to specifically target efforts to resolve any underlying faults and prevent such issues reoccurring. A highly searchable document management system is also in place for employees to refer to their departments' individual best practise guidelines, thereby promoting constant adherence to the procedures.
Along with ISO 9001:2008, Bond has been awarded the ISO 14001 standard, illustrating Bond's ongoing commitment to its corporate environmental responsibility. Accreditation with the ISO 14001 standard signifies that a company is minimising how is operations negatively affect the environment and complies with applicable environmental legislations and requirements. As part of complying with such legislation and attaining accreditation, Bond has implemented 'paperless office' procedures, has a recycling scheme in place and includes strict environmental criteria in supplier selection. In addition, any employee travel is also made in the most eco-friendly way in order to minimise the company's carbon footprint.
Les Jones, Lead Auditor and Director of IQS UK, who oversaw the auditing process, comments, "I was suitably impressed with the systems Bond had in place - such as its formalised feedback processes - to happily certify its adherence to the ISO 9001 accreditation. These services demonstrate Bond's constant determination to provide an optimum level of service. Similarly, the company was able to demonstrate robust environmental management procedures in order to fulfil the standards necessary to obtain the ISO 14001 standard."
Tim Richards, Managing Director, Bond International Software (UK), comments, "We have a growing list of internationally recognised accreditations and these most recent accreditations further prove our determination to provide the very best products and services to our customers and reflect our belief that every part of our business and operations contributes to this aim."
© Reed Business Information 2013