Training company Video Arts asked 400 UK line managers about the personal development needs of their staff. Apparently the areas most in need of improvement are:
- Attitude and motivation (34%)
- Communication skills (29%)
- Managing tasks (20%)
- Customer service (18%)
- Teamwork (17%)
- Performance management (14%)
- Change management (13%).
"These are the skills that managers feel they need from their teams, to get through the downturn," said Martin Addison, managing drector of Video Arts. "Organisations may need to realign their learning strategy to take account of any new requirements for training and to ensure that their strategy still links to the corporate objectives."
Now, call me a grumpy old cynic, but this is hardly rocket science. Surely these are the skills needed in any member of staff, regardless of the economic climate.
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