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Employee Survey

Summary of postings

Employee Survey	Michele Gilbert	30 Apr 05
Re: Employee Survey	LEE WILLIAMS	4 May 05
Re: Employee Survey	David Faik	5 May 05
Re: Employee Survey	andy buckley	9 May 05
Re: Employee Survey	Terry Clark	9 May 05
Re: Employee Survey	Stephen	14 Aug 08

Details of postings

Employee Survey	Michele Gilbert	30/04/2005 12:21
Hi I wish to conduct an employee survey looking at several issues including benefits, shift patterns and communication. Can anyone suggest a company that can come in and do this. Due to language difficulties I think group working may be required to get the full payback. Thanks Michele

+ Re: Employee Survey	LEE WILLIAMS	04/05/2005 23:01
Hi Michelle I have a number of surveys that you can run yourself as well as documentation to go with it to be issued to staff. The only cost would be your time. I recommend that it would be good if a forum be established including senior manageement -- even the MD or chairman as they will be surprised by the variation of anonymous information that comes back - certainly will be an eye opener for them as well as an opportunity of " getting back to the floor" and knowing what the workforce is actually thinking about culture, salary, terms and Conditions's, communication and training opportunities- they need only give up 30-60 mins of their time to sit in on the meetings and take part. It might be worth mentioning to them that without listening to the workforce and acknowledging their issues and concerns they might not have a future workforce which means no company !!!! I did one and we had to drag the MD into the meeting unwillingly after 10 mins he was so facinated he stayed not only for that meeting but subsequent meetings and realsied the workforce was not happy and actuallyfrom thos meeitngs made 17 different changes. This saw sickness absence and turnover dropped immediately, morale and motivation was massively up, overtime costs were down and people enjoyed coming to work.... The changes were minor and did not cost much but went a hell of a long way with staff as they felt that management were listening but also acting immediately on their concerns (this was very important as suggestions before were left to fester or disappear into a bermuda triangle) - which saw communication in the teams, between the teams and senior management improve drastically and this was all because of the survey but more importantly ---- the time and effort put into it from an internal perspective and buy in was from the top of the comany which was also very important to ensure that it worked but kept on working. THe MD wsa so inspried he put an employee suggestion in place ( a real one I may add and not just a box) -- this has now taken off with prizes ad rewards being offered - not a ford focus though !! Hope this helps and good luck Email me at lee.williams@merthyr.gov.uk for the documents and associated research
++ Re: Employee Survey	David Faik	05/05/2005 18:11
Hi Michelle, The comments Lee from Merthyr makes about getting a forum including senior management are spot on. I advise that you clearly 'contract' with your leadership early on about how the information will be used, what will be communicated etc. Do the same with line mangers (what will they get and how will it help them) and employees (anonymity? process? what will be fed back? etc). In terms of designing the questionnaire it really helps to get some professional advice, as a well designed questionnaire will help you get to actionable results at the end of the process rather than just interesting data. Likewise you are unlikely to be skilled at handling and interpreting large amounts of data. Furthermore, communication of thre survey to all stakeholders and employees is key - plan and start early. If you employ more than 200 people it will probably be worthwhile to get external help. If you are lower numbers of employees or on a complete shoestring budget I can point you to external sources of information, but you get out what you put in and it really pays to make the most of your employees views when you collect them! Anyway - my contact details are: david.faik@getfeedback.net or 07767 45 75 75 I work for a company that runs employee surveys for clients as diverse as 3, HSBC and Bentley Motors. I'll be happy to send you my presentation which highlights a good approach to surveys, if appropriate to present our offering to you and to put you in touch with reference clients. Kind regards, David
+++ Re: Employee Survey	andy buckley	09/05/2005 09:02
Michele I agree with David on the points he made regarding using an external supplier. One of the key success factors involved in conducting an employee survey is its perceived integrity and confidentiality. We have performed over 100 surveys for our clients in the last 3 years, and in my experience, the use of an independent supplier is paramount in obtaining honest, open feedback and a high response rate. We have extensive experience of working in the communications and benefits area. If you would like to get an alternative perspective to David's approach or comparative quote, please get in touch on 07957 829 819. Andy Buckley Director, of Employee Research HI Europe
++++ Re: Employee Survey	Terry Clark	09/05/2005 09:02
Hi Michele, I have found surveys to be a very powerful and effective tool, especially where you want independent evidence (rather than just HR's opinion) of issues which needs addressing. However, they can go spectacularly wrong (e.g. when the results are so dire that the Board simply expects HR to bury them and forget about the whole affair!) so it is worth planning carefully. I have always used an external company, partly because they have expertise and experience which my department did not have and partly because they were demonstrably independent - there are bound to be some cynics in your workforce who will see an internally-run survey as a 'fix', and it is vital that the survey results have credibility. My experience is also that the Board is more easily convinced by results produced by outsiders, even though they will have worked closely with HR. The usual advice about using consultants applies, of course. They don't need to be big or costly, but they should be competent, experienced and (very important in my view) interested in the organisation and its issues and willing to tailor the survey to the circumstances. You won't get value out of a 'one size fits all' approach. Contact me (TerryClarkHR@aol.com) if you want the details of the company I have used in the past. Terry Clark
+++++ Re: Employee Survey	Stephen	14/08/2008 13:20
Hi Michele, Insala provides Employee Surveys with some consulting, helping you create the survey that suites your company needs. Regards