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HR Customer Service Audit

Summary of postings

HR Customer Service Audit	Gill Glusick	4 Apr 06
Re: HR Customer Service Audit	Nahara Hanson	20 Apr 06

Details of postings

HR Customer Service Audit	Gill Glusick	04/04/2006 16:02
I intend to implement a customer service audit in order to gain an understanding of how well the HR department is doing and how we are percieved within the business. I hope that the insight this provides can enable the department to probe further into certain areas and ultimately to improve the service we provide and to raise the profile of HR within the organisation. I'd be very keen to hear from anyone who has undertaken a similar exercise within their organisation. What did you do and how successful did you find the exercise? Many thanks in anticipation! Gill Glusick HR Manager Coors Brewers Ltd

+ Re: HR Customer Service Audit	Nahara Hanson	20/04/2006 12:10
Hi Gill The best way is to use a questionnaire. This can be based on general questions e.g. "what do you think the HR department does?" Alternatively, in the past I have created the questions based on tasks within job descriptions and set objectives. Depending on how you want to analyse the results, you could leave blank spaces for people to answer questions, or ask them to rate statements on a points system. Its also a good idea to distribute the questionnaire by email as well as hard copies - PC users often prefer to fill the form in and send it back to you. Good luck.