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Customer Care Training

Summary of postings

Customer Care Training	Claire Jones	31 May 06
Re: Customer Care Training	Richard Llewellyn	31 May 06

Details of postings

Customer Care Training	Claire Jones	31/05/2006 15:04
I need to run a customer focus training course for admin and head office based positions in my company. Does anyone have any customer focus activities that are either aimed or adaptable for this? Most of the ones I have looked at so far are aimed at direct customer facing roles ie: sales assistants in shops or call centre employees. I would really like something on internal customers, handling incoming and outgoing calls and identifying customer expectations but from a head office perspective. Any pointers would be appreciated.

+ Re: Customer Care Training	Richard Llewellyn	31/05/2006 15:18
I have seen a Customer Service assessment product called SACS that is definitely an activity that deals with customer focus, incomin and outbound calls and could very easily be adapted for your "internal only" needs. Google for SACS first and if you are interested in my experience show your response through this site. Regards, Richard llewellyn@hulcott.u-net.com