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SMART objecties

Summary of postings

SMART objecties Marie-Clare Swallow 17 Sep 07
Re: SMART objectiesRob Robson24 Sep 07
Re: SMART objectiesMike Morrison26 Oct 07

Details of postings

SMART objecties Marie-Clare Swallow 17/09/2007 13:47
Has anyone set SMART objectives for Receptionists?  If so, can you provide any examples as it is proving difficult to set objectives which are truly measurable.
 
+ Re: SMART objecties Rob Robson 24/09/2007 14:46 rrobson@ apterinternational com
There must be some industry standards around things like speed of answering the phone.

However, I'd suggest that the more your Receptionists are encouraged to create the objectives, the more likely they are to really take them to heart.   
++ Re: SMART objecties Mike Morrison 26/10/2007 18:02

Hi


while not giving you specifics about SMART objectives you can find performance criteria at the sector skills site http://www.ssda.org.uk/ 


generic sites with SMART objective templates include:


http://www.rapidbi.com/created/WriteSMARTobjectives.html


and http://www.businessballs.com/freeonlineresources.htm


 


Mike

 
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