Hi,

I am looking for ideas for a customer service workshop aimed at employees who have worked in customer service for a long time and are excellent at their jobs, but help them with some changes in the company.   New services will be added to the roles of frontline staff and I am looking to do a short session to ensure that this move is smooth and all staff are able to hit the ground running and continue to provide excellent customer service to clients straight away without any hiccups, any ideas would be greatly appreciated.

Thanks!

I would consider running an 'open' session, where you ask the participants to consider what it is that makes their customer service effect currently. Let them brainstorm this and build their confidence around their obvious skills.

Next, I would introduce the new method of working, detailing the similarities and any differences to what they do now.

Finally, I would return to the original session and review how they could apply these skills to the new way of working.

Just a thought of the top of my head. It's difficult to be too specific in a post. You might also want to visit my website at Trainer Bubble, where you will find lots more ideas and even full training material packs and free resources.