What is an expert?

During our working lives, almost by default, we look at the long tenured staff members in our organisations with reverence. We see them as professionals to look up to, fountains of knowledge and information, given the years of service. Quite rightly so. In that time, they must have learned a fair amount about the industry in which they operate. But surely having 10, 15, 20 years of experience in an industry doesn’t constitute immediate ‘expert status’?

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