A British Airways manager who was demoted after allegedly calling a passenger a “piece of sh*t” has taken the airline to tribunal.
Millie Jhalli claims she was effectively dismissed when she was downgraded to customer services duty manager, a position she still holds, the Evening Standard has reported.
Jhalli claims she was demoted after she confronted an angry passenger in Heathrow’s Terminal 4 in 2008.
She alleges she was racially abused by the individual after she tried to calm her down when she was told her flight was overbooked.
She said: “I was trying to pacify the customer when I was told that ‘people like you are the lowest of the low’ and ‘you are dirt’. She then started imitating my name with an Indian accent.”
Jhalli, of Stanwell Village, denies insulting the passenger. She is suing BA for unfair dismissal, constructive dismissal and racial discrimination following the exchange with the passenger.
The trial continues.