BA’s online staff portal proves popular

British
Airways (BA) has beaten its target of getting more than 80 per cent of
employees to carry out administrative tasks online.

More
than 40,000 of the airline’s staff now book training courses or check their
pension contributions through a company intranet site, which has personalised
information for each employee.

The
development of the portal is part of a two-year business plan to reduce BA’s
paper-based processes and eradicate duplication.

By
March 2005, BA expects to have saved £50m from areas across the business by
carrying out administration online.

The
airline has started to replace paper payslips with online forms accessed via
the portal. So far, 400 senior managers have opted for electronic payslips and
the company hopes to introduce the online system for thousands of staff.

The
use of electronic forms will also help BA record and monitor absence rates. The
average employee takes 16 days off work, apart from holidays, every year, BA
said.

By Daniel Thomas

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