Carlson Wagonlit Travel delivers strategic international talent management with StepStone Solutions

StepStone Solutions, a global leader in total talent management, today announced that Carlson Wagonlit Travel (CWT) is successfully implementing its talent management solutions. The goal for CWT is to optimise the management of its talent processes for its entire global organisation. CWT, a world leader in business travel management, is present in over 150 countries with 22,000 employees worldwide. CWT tripled in size between July 2004 and July 2008 and, to manage this transformation, CWT has been building a Human Resources and Talent Management architecture capable of supporting its future development.

This ambitious project will take place in several stages. Carlson Wagonlit Travel has chosen to deploy StepStone Solutions’ modular suite initially to a pilot population of 500 senior managers. The flexibility of the solution will, once the tool has been adopted by the pilot group, allow it to be progressively extended to the whole organisation.

CWT identified the need to automate HR processes to concentrate its efforts on developing people and organisational talent. The priority has been to focus on high value missions for the HR teams (analysis, advice, diagnosis, HR roadmap, staff development) and reduce low value-added tasks such as recruitment administration. The modules to be implemented first have been chosen after identifying the most time-consuming in-house HR processes. Thus, since early 2010, CWT has been live with the StepStone Solutions Talent Acquisition (e-recruitment) module. This has greatly improved tracking of external candidates and, through access to information by all parties involved in the process, reduces cycle time and improves efficiency and the candidate experience during all stages of recruitment.

“This project exemplifies the approach that many companies are starting to take, seeing global talent management as a business priority that can drive growth,” said StepStone Solutions CEO, Matthew Parker.



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