HR and managers can feel very vulnerable if they need to investigate formal complaints of harassment, bullying and discrimination – especially now when there might be little money in the training budget to ensure they learn how to investigate thoroughly.
Jean Kelly Consultancy have investigated a large number of formal complaints for public and private sector employers, and as a result have developed a robust procedure for conducting fair and objective investigations. To help companies with shrinking training budgets, they have developed an Online Training Pack so that HR and managers can train to investigate without leaving their desks. Included in the Online Pack is one-to-one tele-support from Jean Kelly to ensure investigators become skilled and confident.
By following the pack, a new investigator will learn how to:
- analyse written complaints and prepare interviews
- ensure confidentiality and impartiality
- gather facts – so that investigations are evidential and not subjective
- produce impartial conclusions and sound findings
- write a balanced report which acts as proof that the investigation has been fair and objective – so less likely to be challenged by lawyers and Employment Tribunals.
- avoid time-consuming appeals by adhering to their organisation’s timescales and procedures
Each online training pack includes a manual, four downloadable recordings, a legal exercise to complete and an example of an effective report. In addition, the pack user has two half hour telephone conversations with Jean Kelly, to be taken at a mutually acceptable time, when they can discuss challenges and receive support pre, during or post investigations. Naturally, these calls are confidential.
“Only two of our investigation findings have been challenged at Employment Tribunals and none have been overturned,” says Jean Kelly. “I am confident that any manager or HR professional will benefit from learning the robust procedure we have developed for investigating formal complaints of harassment, bullying and discrimination. At only £275 per park, why struggle without this support?”