Waiting for repairmen who don’t turn up is not only
extremely annoying but contributes towards 56 million lost working days every
According to Abbey National’s annual research into business
flexibility not only is the average worker wasting two days a year waiting at
home for repairmen or deliveries but four out of ten of these never actually
turn up and 44 per cent turn up late.
To make matters worse nearly half of those surveyed were
given no real warning of when to expect someone at all.
The least reliable deliveries involved electrical goods with
32 per cent either late or not arriving at all followed by furniture with 16
The most reliable service was provided by cable and
satellite television technicians, with only one per cent of respondents
expressing dissatisfaction with their timekeeping.
Abbey National’s director of retail e-commerce, Ambrose
McGinn, said, “It is staggering to think we are still wasting so much time
waiting around for delivery and repair companies. People attach high value to
time, so it is very surprising that today’s businesses are not learning lessons
about how they can make their customers’ lives easier.”