The successful introduction of a global e-HR system by IBM has helped the
firm slash HR budgets by 40 per cent while increasing staff satisfaction.
IBM’s HR director for UK and Ireland speaking at the CBI’s International HR
Exchange Conference in London last week said the HR team has been responsible
for rolling out an e-HR system to 320,000 employees in 160 countries.
Paul Rodgers told delegates that the move to e-HR is saving the company
$350m (£238m) a year and has resulted in employee satisfaction increasing from
about 30 per cent to more than 90 per cent.
"Our HR managers’ manual was over 300 pages long, residing in
cupboards. It hadn’t been updated in years," he said.
"We needed to be able to update systems to suit a rapidly changing
Almost all HR administration and ‘paperwork’ is now electronic and
Rodgers said when employees call the HR helpdesk, they are ‘walked through’
the intranet to show them how to do it in future.
"Employees have a single point of contact and they can get information
very, very quickly," he said.