Chief executives and other senior executives have rated the HR department as the worst of all business functions.
An Economist Intelligence Unit survey of 555 global senior executives, including 226 CEOs, reveals that of the functions under review, more people rated the performance of HR bad than good.
No other function – not even the “notoriously unlovable” IT department – came close to being this unappreciated, researchers said.
The survey, sponsored by UK Trade & Investment, found that almost a third of respondents rated HR a 4 or 5 (where 5 is poor), compared with 22% for IT, 20% for knowledge management/research and 20% for marketing/sales.
Only 27% of respondents gave HR a 1 or 2 (where 1 is excellent), compared with 37% for IT.