In brief

This month’s in brief

Immediate success

Ninety-three per cent of online learners say they learn what they set out to
from an e-learning programme, regardless of whether they complete the course,
according to new research by e-learning provider Skillsoft. A similar
percentage (93 per cent) also say that they enjoy the process of doing the
online courses.

Global record

Prestigious hotel brand Intercontinental Hotels and Resorts is set to launch
the follow up to its worldwide customer service training programme. The initial
scheme, called "We know what it takes" is thought to be the largest
simultaneous global training programme yet staged, designed to inspire 40,000
staff in 140 hotels across 65 countries on a budget of £1m. The sequel scheme
starts in May.

Retailer support

Despite an estimated investment of between a quarter and one third of a
billion pounds each year in training, staff in the retail industry remain
under-qualified, with 20 per cent having no nationally recognised
qualification, says the retail sector skills council Skillsmart. The
organisation is seeking urgent feedback to its proposed skills strategy.
"Timing is critical," said Skillsmart spokesman Peter
McLaren-Kennedy, who is urging retailers to use an online feedback form from
the Skillsmart website by late February, to help shape the future strategy.

UFI scoops award

The largest supported e-learning network in the world is now an investor in
People. Ufi, which operates learndirect and UK Online, has been awarded theIIP
standard. "Since the launch of Ufi In 2000 our highly motivated and
proficient staff have been key to Ufi/learndirect’s success," said chief
executive Ann Limb.

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