I agree with Malcolm Houghton-le-Chapple (Letters, Personnel Today, 27 June) that HR should use legal knowledge to prevent tribunals happening. But to claim that HR has got it wrong because it ends up in a tribunal is a false proposition.
You arrive at any form of legal hearing because of a number of factors, many beyond the control of any HR practitioner. This could be the avarice of the complainant, the ego of a solicitor, or the circumstances of the employer (as opposed to the guilt or lack of guilt).
So yes, do use your skills to the best of your ability, but it is not necessarily incompetence that finds you defending your firm.
Del Hunter, director of performance, SSR Personnel Services