The 2010 Customer Service Training (CST) Awards has honoured Mary Gober with a Lifetime Achievement Award for her outstanding contribution to the customer service training industry.
“For over 30-years now Mary has worked in the customer service industry, both in the UK and overseas. Her professionalism and dedication have become an industry benchmark and continue to raise the bar for standards of excellence,” said Don Hales, Chairman of Awards International.
“Mary is truly dedicated to changing customer service cultures and has always worked tirelessly throughout her career to make a difference to the individuals and organisations she represents. This commitment is so clearly demonstrated by the unprecedented levels of customer satisfaction she has achieved for her clients throughout the world. We are absolutely delighted to present this prestigious Lifetime Achievement Award to Mary and long may she continue to innovate and lead by example.”
Mary first came to the UK in 2000 at the invitation of a British Airways subsidiary training company and in 2003, Mary Gober International was established. Since then, Mary has made the UK her home and base for the international business and Mary Gober International has grown a team of 28 accredited Consultants who deliver the Gober Method to organisations worldwide.
“I am absolutely thrilled to have been presented with a Lifetime Achievement Award by the CST Awards. I am now in my 31st year of working within the industry and I have enjoyed every moment. Winning this award must be one of the highlights of my career,” said Mary Gober.
“During this time I have had the good fortune to work with so many organisations in different industries and together with their leaders, teams and individuals, I have worked hard to raise the standards for consistent customer service globally.
“Everything we think, say, or do, is a service or disservice to ourselves and everyone around us. My aim is always to take customer service to another level, to improve business performance and to enhance people’s lives by equipping them with the tools and techniques to positively deal with any situation they may be faced with.”
The Customer Service Training Awards are run in partnership between Awards International and The Customer Service Training Association. It is an awards programme for customer service trainers, designed to recognise the importance of the function and to promote best practice and the sharing of ideas.