Lloyds TSB wins award for excellence in HR through technology

Personnel
Today Awards 2001: Overall winner and winner of the Microsoft Great Plains
Business Solutions award for excellence in HR through technology was the Centre
for Career Management team from Lloyds TSB. Senior Manager: Rob Briggs.

What
they did

Lloyds
TSB launched its Centre for Career Management in February 2000 to provide all
employees with information and guidance on their careers with the company. It
includes a website on the corporate intranet and the University for Learning
TSB website, which has a range of careers information and self-assessment
tools. The centre also provides advice on careers and learning opportunities
through the HR call centre and gives access to coaches who offer careers advice
on a one-to-one basis.

The
intranet gives staff information on vacancies in the various business units in
the group and incorporates learning maps that outline the knowledge, skills and
competencies required for each role.

Judge
Dr David Trafford of the Concours Group, said Lloyds addressed a clear need
around career management in a comprehensive way.

The
before and after measures clearly demonstrated the value of the investment. It
is very much an employee-centric solution that provides online learning and
competency and knowledge guidance.

Why
they did it

A
staff survey showed in 1999 that 65 per cent of employees were unhappy with the
information available to them to help them manage their careers in Lloyds TSB and
75 per cent were dissatisfied with career opportunities within the group.
"Over the last 10 years the organisation had been telling its employees it
was their responsibility to manage their careers but there was no constructive
support to enable them to do that. There was a perception that there was a lack
of career opportunities but in reality there were more since the merger than
ever before," says Ron Briggs, senior manager of the Centre for Career
Management.

Benefits
and achievements

The
Centre for Career Management is available to all Lloyds TSB’s 60,000 employees
and is one of the most visited sites on the corporate intranet with more than
200,000 hits since it was launched. The centre has been responsible for a
25-point increase in satisfaction among employees with career development
opportunities at Lloyds TSB, according to staff attitude surveys. The centre
has helped reduce turnover rates of employees with less than one year’s
service, increase the proportion of women in senior management from 11.7 per
cent to 14.4 per cent and boost the proportion of ethnic minorities in senior
management from 0.7 per cent to 1 per cent.

The
judges

A
special panel was recruited to judge the overall winner.

The
judges were:

Duncan
Brown, principal, Towers Perrin
Binna Kandola, partner, Pearn Kandola
Anne Minto, HR director, Smiths Group
Prof Amin Rajan, CREATE
Bryan Sanderson, chairman, Learning and Skills Council
Ruth Spelman, chief executive, Investors in People UK
Prof Shaun Tyson Cranfield University

Other
Finalists

ICL
Delivering through e-HR

IT
solutions company ICL has developed its intranet to enable employees to benefit
from e-learning, allow them to adjust their HR records and make choices on
benefits. The company has also developed a Personal Choices site, which enables
staff to choose their benefits online, and a self-service portal, which enables
them to view and make adjustments to their HR records.

Britannic
Money
Maximising workforce engagement

Britannic
Money has worked with Ceridian HR to introduce an e-HR system that has helped
the HR team and managers slash the amount of time spent on recruitment and
flexible benefits administration as well as monitor staff training. HR
administrators and payroll staff can change staff benefits online and line managers
and employees will soon be able to benefit from a self-service facility.

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