Management now thankless task as polite society becomes thing of past

Managers are worse at saying ‘thank you’ than they were 10 years ago, according to a survey.

A poll of 1,088 workers by business consultancy Maritz found UK businesses were split between ‘thankers’ and ‘thank nots’.

More than a third claimed bosses had grown worse at saying thank you in the past decade.

Maritz commissioned the survey as part of its fourth year sponsoring National Thank You Week (24-30 November). One in six workers claimed to have not received thanks for the efforts in the past 12 months.

Almost nine out of 10 people said a thank you had a positive or very positive effect on staff morale.

Nick Bender, managing director at Maritz, said: “Taking the time to say a personal thank you for a job well done costs nothing, yet can make a big contribution to the productivity and success of a business.”

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