McDonald’s is to give its restaurant inspectors across the globe mobile devices for generating reports, after the success of a pilot scheme in the UK.
The fast-food chain will deploy its mobile Global Restaurant Operation Improvement Process application with at least 3,000 restaurant inspectors worldwide.
The company equipped its 200 restaurant inspectors in the UK with ‘pocket PCs’ in February this year. After seven months, the technology was “saving a consultant more than two hours of effort in terms of generating reports,” following a short review, McDonalds revealed this week.
McDonald’s has 1,290 restaurants in the UK, all of which are inspected four times a year. Two of the inspections are announced in advance and two are unannounced.
The devices are used to record the answers to more than 700 questions for an announced inspection and 300 questions for a surprise inspection. The inspectors spend two to three days in the restaurant for each of the longer inspections.