Most business leaders are “considerate communicators”, but “controlling communicators” come a close second, according to research by workplace consultancy CHA
Most business leaders are “considerate communicators”, but “controlling communicators” come a close second, according to research by workplace consultancy CHA.
Only 20% of the 1,000 employees surveyed said that their company leader listened to them, and only a quarter felt that their managers presented information in a way that was relevant to them.
However, almost 40% of respondents felt that their leader was a confident communicator, and 33% said their boss invited feedback from staff.
The Straight Talking report identified four clear communication styles among senior managers typified by famous examples:
- The considerate communicator – characterised by a sincere style and jargon-free language. Considerate communicators also keep their employees up to date with company news and invite feedback from staff. Just over one-third of staff classified their manager as a considerate communicator.
Colette Hill, chief executive, of CHA, said: “This is good news for leaders weary of being straight-jacketed into a presentational style better associated with evangelism than business management. The message is clear: leaders must communicate more frequently and directly with their employees, in a way that is open and frank, to strengthen their respect and loyalty.”