SHL Award for Global HR Strategy

This award looked for excellence in human resource management across
borders. Entrants had to demonstrate an effective and innovative approach to
international HR issues. This might include, for example, managing an
international team, achieving high quality and consistency in HR policies
internationally, or global recruitment strategies.

Category judge

Ralph Tribe is vice-president at
Getty Images, a global e-commerce business with 1,700 staff. He joined the firm
from DA Consulting Group where he was European head of HR, responsible for
building an employer brand which helped it become market leader within its
niche. Prior to this, Tribe specialised in business critical HR strategy in
hyper growth environments at consultancy Qtab

CB Hillier Parker
Management Services Team

About the company

CB Richard Ellis is a global real estate company with more than 10,000 staff
worldwide. However, in the UK the firm is known as CB Hillier Parker. It began
facilities management operations in 1999 and now operates in 31 countries

The challenge

The team wanted to create and deliver a high quality HR service for
corporate facilities management clients

What the company did

– Created consistent processes to manage remote site employees

– A model project plan for the transfer of staff

– A communication plan to use with clients

– Core employee documentation including welcome packs and templates for
one-to-one meetings

Benefits and achievements

– 99 per cent retention rate for transferring employees

– Cohesive and stable on-site teams

– Well trained and motivated employees

– Career progression and mentoring schemes

Ralph Tribe says: "A great example of how to build an
international HR management model with limited resources. The beauty of this
project is its close connection to the organisation’s growth strategy. The
results speak for themselves: a thriving business quickly seizing the
opportunity to build its international presence on a solid HR
infrastructure."

The team

No. in HR team 35

Staff responsible for 5,000

Debbie Walters HR director
Sarah Glover HR adviser
Louise Huckle HR adviser
Claire Hasselby HR assistant
Catherine Hitt HR assistant

Deloitte & Touche
UK National HR

About the company

Deloitte & Touche UK is part of Deloitte Touche Tohmatsu, the global
professional services organisation with 95,000 staff in more than 140
countries. The group services a fifth of the world’s largest companies and
public institutions

The challenge

To create a fully integrated global organisation capable of delivering
seamless service to its clients. The development of a global HR community with
a framework for ensuring the consistency of staff around the world

What the company did

– Implemented the Global Excellence Model (GEM)

– Identified and developed high flyers

– Performance measurement

– Promote and reward the best people

Benefits and achievements

– Sharing global ideas and resources through HR community

– More motivation and support for individuals

– Improved graduate recruitment

– Annual 360 degree feedback for all staff

– 10.7 per cent revenue growth

– 19.3 per cent fee income growth in UK

Ralph Tribe says: "An excellent example of how programmes which
integrate many HR disciplines can quickly put good people management right at
the heart of business processes. The team has developed a living, breathing
system which has played an important role in delivered significant business
growth."

The team

No. in team 4 head up project, 100 in HR team

Staff responsible for initially 6,000 now 10,000

Steve James Partner of HR
Anne Walraven Senior manager, Deloitte Learning
Celia Evans Personnel manager, Deloitte Learning
Christine Dyer senior HR manager
Sarah De Carteret graduate recruitment manager

Standard Chartered Bank
HR and training re-engineering project

About the company

Emerging markets bank Standard Chartered operates in more than 50 countries
employing 28,000 staff. The bank serves both consumer and wholesale banking
customers from its 500 global offices

The challenge

To re-engineer the HR and training function to support a new business model
of growth, merger, e-commerce and acquisition

What the company did

– Simplified HR and training structure

– Improved information via a global database

– More efficient and consistent training

– Less paper-based training

– Web-based system allowing self-service access to employment data

Benefits and achievements

– Greater access to learning and more learning activity online

– Technology enabled managers with more in-depth information

– Improved reporting capability

– Access to personal and employment related data online

– $6m saving this year, with expected future savings of $10m annually

Ralph Tribe says: "A hugely ambitious project that serves as a
superb example of just how important teamwork is when it comes to successfully
implementing large, global, change programmes. What might seem impossibly
complex at first glance has been transformed into clear and easily understood
strategy by an HR team spread across 17 different countries."

The team

No. in team 8

Staff responsible for 30,000

PK Medappa Project director
Nick Jackson Head of technology
Caroline Sharley Head of change management
Mohini Subhedar Resourcing team leader
Aileen Wong Reward team leader
Miranda Holland Organisation learning team leader
Paul Wiltshire Project manager
RU Srinivas Head of shared service centre
Ewa Lazar Project manager

The sponsor

A world-leading organisation operating in more than 40 countries and 30 languages,
SHL applies leading-edge psychological practice to design effective, innovative
and transparent evaluation that enables clients to access the power in people
through every stage of their talent management process

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