Straight-talking bosses on the increase

Direct communication between managers and employees is on the increase, according to findings from the DTI’s 2004 Workplace Employment Relations Survey (WERS).

Last conducted in 1998, the latest survey involved interviews with about 3,200 managers and almost 1,000 worker representatives, and 20,000 staff completed questionnaires.


The use of workforce meetings and team briefings was found in 91% of the responding workplaces. Using the management team to communicate with the workforce has also increased among organisations, rising from 52% of the workforce in 1998, to 64% in the latest survey.

It also found that staff were either generally or very satisfied with their work (72%), as well as their sense of achievement (70%), but they are least satisfied with their involvement in decision making (38%) and pay (35%).

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