The Royal Mail delivers lesson in back to basics

The Royal Mail is sending its new chief executive and three non-executive
directors on a week of delivery rounds to learn some of the basics of the
business.

Chief executive Adam Crozier and non-executives Richard Handover, Mike
Hodgkinson and John Neill will join postmen on their rounds at 5am and help in
the sorting offices.

The ‘back to the floor’ initiative is championed by chairman Allan Leighton
who has undertaken work experience in a number of postal roles. The board’s
nine other members have also gone back to the shopfloor.

Jonathan Evans, Royal Mail Group’s company secretary, said all the firm’s
new directors would deliver mail, work in sorting offices and Post Office
branches and take calls in customer service centres to help them get a feel for
the business.

"Our new directors want to get a good feel for the business not just in
the boardroom but also on the shopfloor – and it’s crucial they do.

"We want to make Royal Mail a great place to work, but it will only be
by talking to people as they do their jobs, and appreciating what gets in the
way of it being a great place to work, then by doing something about it, that
we will succeed," said Evans.

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