Travel group Thomas Cook signs £192m outsourcing deal with provider Accenture

Travel group Thomas Cook has signed a £192m outsourcing deal with provider Accenture.

The contract covers human resources services, finance, accounting and technology infrastructure management.

The deal supersedes an agreement the two companies signed in 2002 for similar services, and is designed to enable Thomas Cook to integrate a range of MyTravel functions into its existing outsourced operations following the merger of the two firms in June 2007.

The HR services covered include HR administration and payroll services for Thomas Cook’s UK employees. Accenture will deliver the services through a shared services centre in the UK.

Manny Fontenla-Novoa, joint chief executive of Thomas Cook Group, said: “We are delighted to further extend our successful strategic outsourcing relationship with Accenture. The relationship has and will continue to support our delivery of back-office operational excellence.”

Thomas Cook Group was formed in June by the merger of Thomas Cook and MyTravel Group. The new company has sales of about £8bn and 33,000 employees.

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