Who does what?

A
comprehensive survey of outsourcing services, arranged alphabetically

Academee

Company
turnover
– £3m
Based/HQ – Wilmslow, Cheshire.
Number of service centres and locations – 1
Number of employees – 90

HR
Tasks Handled

Recruitment:  Management of
recruitment policy and processes from identification of need through to
induction, working in partnership with recruitment agencies
Training:  Face to face and
e-learning in customer relationships, leadership, management and team
development

Other
services:
 Academee provides
co-sourcing services working with clients at strategic level to define
organisational aims and then managing HR and training processes to achieve
these aims

Clients
include:
  Tetra Pak, Remedy,
Cambridge Technology Partners, VerticalNet Europe

Contact
Kate Pearson
Tel – 01625 540540
kate.pearson@academee.com
www.academee.com

Angela
Mortimer

Company
turnover
– £25m
Based/HQ – London
Number of service centres and locations – 9 (London, Birmingham,
Manchester, Paris, Brussels)
Number of employees – 285

HR
Tasks Handled
Recruitment: 
Secretarial and
support staff recruitment services for permanent and temporary assignments. Can
recruit employees from college-leavers to highly experienced people. Working
relationships with clients encompass individual recruitment assignments, as
well as the development of recruitment strategies, career structures and
training programmes

Clients:  From one-man band to multinational
organisations, across all service sectors

Contact
– Angela Mortimer
Tel – 020-7287 7788
info@angelamortimer.com
www.angelamortimer.com

Brathay

Company
turnover
– £3.5m
Based/HQ – Ambleside, Cumbria
Number of service centres and locations – Global delivery and a
worldwide partner network
Number of employees – 100

HR
Tasks Handled
Training:
  Corporate learning
solutions that build the emotional competence of individuals, teams and
organisations

Clients:  include Channel 5 Broadcasting, Ford Motor
Company, Halifax, Harrods, Kodak and Orange

Contact
Jane Moreland
Tel – 015394 33041
corporatedevelopment@brathay.org.uk
www.brathay.org.uk

Capita
Business Services
(a division of the Capita Group)

Company
turnover
– £453m
Based/HQ – London
Number of service centres and locations – 120
Number of employees – 10,000

HR
Tasks Handled
Benefits:
  Capita Hartshead is the
largest independent specialist in pension administration and management in the
UK, employing some 600 staff across four sites nationwide, and with pension
administration responsibility for more than 2 million people
Employee records:  Outsourced HR
capabilities include personnel administration.
IT:  Capita IT Resourcing helps
numerous blue-chip companies achieve a competitive edge by providing quality IT
staff at all levels. Services include permanent and contract recruitment,
preferred supplier arrangements, managing agent, consultancy and advertising
campaigns
Payroll:  Capita Payroll Services
employs 400 specialist staff in 11 payroll administration centres nationwide,
calculating and paying more than £8.4bn in BACS payments per annum. It delivers
a range of services to more than 140 clients with payrolls ranging from 20 to
80,000 staff
Recruitment:  Capita RAS’ 130
recruitment professionals and 180 support staff handle over 365,000
applications and the recruitment for more than 10,000 client vacancies a year
Training:  Capita People
Development offers a full spectrum of services including career and performance
development, career management, culture diagnostics, employee surveys, coaching
for performance, 360-degree feedback systems, team development, development
centres, competency frameworks, organisational skills audit, action learning
sets and employee assistance programmes

Other
services:
  Transition services,
outplacement support, transition management, personnel administration, property
contractors, supply teachers, preferred supplier management and HR consultancy

Clients
include:
  Not supplied

Contact
– Jon Parkes
Tel – 020-7202 0526
jon.parkes@capita.co.uk
www.capita.co.uk

Cara
Information Technology

Company
turnover
– £50m
Based/HQ – Brentford
Number of service centres and locations – 3
Number of employees – 80

HR
Tasks Handled
Benefits:
  Cara provides P11D
outsourcing where clients provide taxable benefits and is responsible for year
end and P11D
Employee records:  Offers a full
payroll bureau service. All payroll-related information is held for all
employees, including information relating to recruitment, relocation and
training
Expatriate administration: 
Provides expatriate payroll services
Holiday tracking:  A bespoke
service matched to clients’ needs
IT:  Any IT outsourcing handled
by parent company

Clients:  include Details on application

Contact
– Jarlath Burke
Tel – 020-8231-7600
Jarlath.burke@bull.co.uk
www.carapay.com

Ceridian
HR (Centrefile)

Company
turnover
– £50m
Based/HQ – Rickmansworth
Number of locations – 14
Number of employees – 730

HR
Tasks Handled
Benefits:
  Reviews and advises on
benefits packages including full flexible benefits; assist in implementation
and administration. Full P11D service
Employee records:  Set-up and
management of computerised information systems, in line with statutory
requirements and in support of management decision-making
Expatriate administration:  Managing UK payments and statutory deductions for expatriates
through the payroll
Holiday tracking:  Administers
holiday applications, maintaining records and answering queries to ensure
employees adhere to their individual contractual entitlements
IT:  Set-up and management of
computerised information systems to assist in record-keeping, reporting,
decision-making and employee self-service
Payroll:  processing of payroll
to ensure legislative compliance and timely payments to employees, benefits
suppliers and statutory bodies
Recruitment:  Definition of
requirements, sifting applications, definition of selection process; drawing up
the contracts of employment and making an offer
Relocation:  Advice and guidance
on relocation packages and their implementation
Training:  Identifying training
needs, planning training activities and managing supply, either by in-house
resources or third-party suppliers, and evaluation

Other
services:
  Application hosting
(ASP); absence management; bpo consultancy; job family modelling; human
resources planning; grievance and disciplinary handling; performance
management; career management; job evaluation; employee communication; health
& safety; employee welfare; disputes handling and negotiation; fully
managed human resources.

Clients
include:
  ASDA, GEHE, Lloyds TSB, Hilton

Contact
– Francesca Hall
Tel – 020-7335 4025
hr.info@ceridian.com
www.ceridianhr.co.uk

Elan
Computing

Company
turnover
– £220m
Based/HQ – London
Number of service centres and locations – 24
Number of employees – 550

HR
Tasks Handled
Recruitment:
 Elan’s resource
division forms strategic partnerships with clients to perform resource
management traditionally handled by internal staff, taking complete ownership
of a company’s recruitment processes

Clients
include:
 Cable & Wireless, Sema
Group.

Contact
– Not supplied
Tel – 020-7830 1693
pa@elanIT.co.uk
www.elan.co.uk

Exult
Inc

Company
turnover
– $65m with analyst consensus estimates for 2001 of $260m
Based/HQ – Irvine, California
Number of locations or service centres – 7, Houston, Texas; Boston,
Massachusetts; Atlanta, Georgia; London, Geneva, Pasadena and Glasgow
Number of employees – 1,500

HR
Tasks Handled
Benefits:
  Strategy and philosophy;
design of benefit programmes; performing finance liability/capital/tax planning
Employee records:  Development of
HR strategies and policies, including applications and support; performance of
HR system and updates
Expatriate administration: 
Expatriate and repatriate strategy and policy; cultural and language
training; management of visa, access and work permits
IT:  eHR, web-enabled integrated
service
Payroll:  establish pay delivery
policies; designing systems; responding and resolution of employee inquiries;
validate and reconcile net pay; collect and file payroll taxes
Recruiting:  Develop strategic
recruitment policies; conduct workforce planning; communicate and negotiate
offers; select and assess final candidates; manage university/professional
relationships; manage background checks; security and testing of applicants
Relocation:  Communication of
domestic transfer policies; counselling; trailing spouse services
Training:  Development of
training strategies, policies and curriculum; administration and delivery;
assessment and evaluation

Other
services:
  Organisational
development, performance management, employee development, affirmative action
and equal opportunity strategies

Clients
include:
  BP, Bank of America,
Tenneco Automotive, Pactiv and Exult itself

Contact
– Duncan Thomas
Tel – 001 949 250 8002
duncan.thomas@exult.net
www.exult.net

Frontier
Software

Company
turnover
– £12m
Based/HQ – Lightwater, Surrey
Number of service centres and locations – 3 (UK), 11 (world)
Number of employees – 42 (UK), 200 (world)

HR
Tasks Handled
Benefits:
  Unlimited benefits are
maintained and can be user-defined
Employee records:  Frontier
Software enables all personnel records to be held on one database. They can
then be managed either by the client or Frontier Software
Holiday tracking:  Each company’s
individual rules can be defined and an unlimited history maintained
Payroll:  All aspects including
P11D/mileage payments are included

Other
services:
  In-house software is also
available covering HR/payroll, training, recruitment and expenses

Clients
include:
  London Business School,
OnDigital, Colgate Palmolive, West Lothian Council, University of Derby

Contact
– Michael Howard
Tel – 01276 451551
michaelh@frontiersoftware.com
www.frontiersoftware.com

Hay
Management Consultants

Company
turnover
– £30m (UK)
Number of service centres – 7 (UK)
Number of employees – 345

HR Tasks Handled
Training: 
Extensive support
including services such as job evaluation, follow-up and refresher, overview of
reward; practical approaches to broad banding; salary management; making the
most of paynet; flexible benefits; building leadership through emotional
intelligence; emotional competence inventory accreditation; managing careers in
flat organisations; recruitment and selection and interviewing techniques

Other
services:
  Diagnostics department
offers a range of research-based diagnostic questionnaires which can be
processed for clients. Also assessment, reward, change management process,
executive coaching

Clients
include:
  Not supplied

Tel
020-7881 7000
www.haygroup.com   www.haypaynet.com

HCR
Countrywide Mobility

Company
turnover
– £4.75m
Based/HQ – Basingstoke, Hants
Number of service centres and locations – Not supplied
Number of employees – 170

HR
Tasks Handled
Relocation:
  Countrywide Mobility is
an independent company with 20 years’ experience in relocation. Can handle
group moves as well as ongoing transfers including home sale guarantee, rental
management, expense management, family support, P11D reporting and web-based
tool services. A range of international services is also available

Clients
include: 
Ministry of Defence,
Nationwide, Ministry of Agriculture, Fisheries and Food, Forestry Commission,
Toyota, Compaq, Lloyds Register of Shipping.

Contact
Andrew Finney
Tel – 01256 313746
afinney@hcr.co.uk
www.hcr.co.uk

Hewlett-Packard
Education

Company
turnover
– $7bn (Worldwide Services Turnover)
Based/HQ – Pinewood, Wokingham
Number of service centres and locations – 3 Wokingham, London and
Manchester
Number of employees – 50 plus 80 education instructors (for HP Education
Services, UK)

HR
Tasks Handled
Training: 
HP Education offer
scheduled, online, web-based and onsite courses for directors to end-users
across a range of skills and technologies.

Other
services:
  IT professional
communities and online services at itresourcecentre.hp.com and remote
conferencing facilities using web technology at e-learning.hp.com. Consulting
services to develop an integrated learning strategy.

Clients
include:
  Not supplied

Contact
– Clare Loxley
Tel – 01344 365975
hpe_sales@hp.com
www.hp.com/uk/education

KCS

Company
turnover
– £3.5m
Based/HQ – Purley, Surrey
Number of service centres and locations – 1
Number of employees – 60

HR
Tasks Handled
Benefits:
 Full P11D and benefit
processing is available as an optional extra. This feature is approved by the
Inland Revenue
Employee records:  KCS holds
payroll employee records with personnel records as optional. Full historical
data including payments, deductions and rates
Holiday tracking:  Full holiday and
absence tracking is available with facilities for in-depth analysis
IT:  KCS can supply hardware,
configuration and maintenance alongside IT specialists, telephone support,
business analysis, project planning and on-site support
Payroll:  KCS payroll element
includes payroll preview, tax credits, student loans, SVR, net-to-gross
capabilities and more
Recruitment:  KCS offers
recruitment facilities as an option. Includes applicant tracking, vacancy
matching and analysis
Training:  Administration
capability is available as an extra, offering training needs analysis,
development monitoring, course booking and scheduling

Other
services:
  KCS’ time and attendance
system. which includes interactive clock, PC and web-clocking terminal
facilities fully integrated to the HR and payroll solutions. Can help
organisations develop Internet access, help desk facilities – basic to fully
managed service – and software rental through ASP (application service
provider) model

Clients
include:
  Futures 2000, MC Training
Services

Contact
Amanda Venn
Tel – 020-8660 2444
amanda.venn@kcsplc.com
www.kcsplc.com

Lawson
Software

Company
turnover
– $313m
Based/HQ – London; St Paul, US
Number of service centres and locations – 16 countries worldwide
Number of employees – 2,000

HR
Tasks Handled
Benefits:
  Solution keeps pace with
benefit eligibility and automates the administration
Employee records:  Comprehensive
employee information can be held and maintained through employee and manager
self-service systems
Holiday tracking:  Attendance
management handles multi-faced administrative reporting on vacation, illness,
personal leave, sickness, maternity and other types of leave based on company
policies
Recruitment:  Web-based solution
offers online screening, precise matching, competitive hiring, candidate
self-service, instant notification and online job-posting
Training:  Comprehensive training
administration automates employee development plans while maintaining
up-to-date skills information

Other
services:
  Core business
applications for e-business comprising HR, financials, supply chain,
procurement, collaborative commerce, customer relationship management and
performance management systems. All applications are available to the wider
market via the ASP partner model

Clients
include:
  Hard Rock Cafe, MacNeal
Health Network, McDonald’s and Westaff.

Contact
– Brendan Nel
Tel – 020-8560 0826
brendan.nel@lawson.com
www.lawson.com

MaST
International Group

Company
turnover
– £7m
HQ/Based – Maidenhead, Berkshire
Number of service centres and locations – 8 in UK and Ireland, 2 in
Australia, alliances across Europe, South Africa and South America
Number of employees – 70, including 50 full-time consultants

HR
Tasks Handled
Training:
  MaST International is a
worldwide organisation devoted to the development of management and skills
training for individuals, teams and organisations. MaST works closely with
clients designing flexible programmes for induction, graduate development,
managers and directors. Tools such as live theatre and indoor/outdoor workshops
are incorporated wherever appropriate. MaST also conducts open courses for the
individual in selected hotels in London, Bristol, Warwickshire and Kent

Other
Services:
  MaST International offers
diagnostic tools and processes to analyse development needs at organisational,
business and individual levels. It is also a fully equipped outsourced training
provider

Clients
include:
  Credit Suisse First
Boston, UBS Warburg, Sun Microsystems, Lever Faberge, Yell (Yellow Pages) and
Knight Frank

Contact
– Jayne Cave
Tel – 0800 316 9090
jcave@mast.co.uk
www.mast.co.uk

Mastek
(UK)

Company
turnover
– £40m
Based/HQ – Bristol; Mumbia (India)
Number of service centres and locations – 2
Number of employees – 150 (UK); 1,200 worldwide

HR
Tasks Handled
Employee records: 
Bespoke
development of HR records service offering integration with clients’ system to
access and maintain employee records
Payroll:  Applications
management, bespoke development and full lifecycle management of payroll
support
IT:  Applications management,
bespoke development

Other
services:
Applications outsourcing

Clients
include:
  Lex Group, Capita Group
and Standard Chartered Bank

Contact
– Tony McKenna
Tel – 0117-946 6162
anthony.mckenna@mastek.co.uk
www.mastek.com

Medisure

Company
turnover
– £25m
Based – Bristol
Number of employees – 120

Benefits:  Operates as an outsource solution for
private healthcare administration including claims handling, underwriting
management, choice of funding and liaison with providers

Clients
include:
 A selection of
blue-chip/FT100 companies

Contact
Chris Moore
Tel – 0117-976 5402
chris.moore@medisure.co.uk
www.medisure.co.uk

Midland
Software

Company
turnover
– 14m
Based/HQ – Ruddington, Nottingham
Number of service centres and locations – 1
Number of employees – 200

HR
Tasks Handled
Benefits:
  Company benefit scheme administration
and allocation, monitoring and administration of individual benefit
entitlements. Self-service flexible benefits administration module.
Employee records:  Management and
maintenance of personal details for entire workforce, employees personal
profile, including qualifications and competencies, professional memberships,
performance review and appraisals. Employee and manager self-service modules.
Powerful, integrated graphical workflow.
Holiday tracking:  Recording,
authorisation and monitoring of all absences. Graphical calendar display.
IT:  Hosting applications,
management of hardware, databases and networks.
Payroll:  Advanced payroll
functionality features flexible payroll processing, retrospection and multiple
employments processing. Bureau and managed service options.
Recruitment:  Full administration
software includes vacancy and applicant profiling, skill matching,
shortlisting, interview scheduling, media monitoring, Self-service recruitment
via the web.
Training:  Comprehensive learning
event administration module includes delegate administration, resource
management and self-service.

Other
services:
  Hosted HR applications
and fully integrated payroll and HR software for in-house use or in a
bureau/ASP arrangement. Flexible service from payslip printing through to
online Bureau Service and even fully managed (TUPE) service.

Clients
include
:  Glaxo Wellcome, Leicester
Constabulary, Compuware and Ottakars.

Contact
Lynn Brailsford
Tel – 0115 9456000
marketing@midland-software.com
www.midland-software.com

Minerva

Company
turnover
– 1.2m
Based/HQ – Milton Keynes, Bucks
Number of service centre and locations – 1 but work covers UK, Europe and
US
Number of employees – 18 plus network of associates

HR
Tasks Handled
Benefits:
  Reward – bonus schemes,
incentives.
Recruitment:  Definition of roles
and creation of contracts, interviewing, recrutiment, resourcing, succession
planning and retention.
Training:  Interviewing skills
training. Performance management – targeting, monitoring, motivating, coaching,
appraisals, team management, leadership. People development — skills, career
planning, personal development, communication skills.
Relocation:  Analysis to find
appropriate location and labour pool match for new customer contact centres.

Other
services: 
Customer contact centre
set up and management. Tailored performance improvement programmes,
particularly within customer contact environments. Culture change — bringing
corporate values alive, linking mission and values to culture, working practice
and accountabilities. Design and implementation of bespoke e-learning
performance improvement solutions and packaged training products. Customer impact
audit – absolute measurement of the customer service experience and the impact
on the business and bottom line. Co-active coaching for executives.

Clients
include:
  Nationwide, Getty Images,
Prudential, National Westminster, LifeSearch, Microsoft, Agfa Gevaert, Coca
Cola.

Contact
– Santha Penn, Marketing Development Manager
Tel – 01908 576800
theoffice@minerva-int.com
www.minerva-int.com

Nextra
UK

Formed
through the integration of 3 specialists companies, CIX, Norsk-Data and XTML,
Nextra UK is able to offer end-to-end management of IT and IP services.
Providing the infrastructure for the business communication, Nextra delivers a
range of services including internet access solutions, secure and managed
hosting, application service provision and enterprise IT management.

Company
turnover
– 70m
Based/HQ – Newbury, Berkshire
Number of service centres and locations – 11 locations nationwide
Number of employees – 1,000

HR
Tasks Handled
Benefits:
  Can track benefits
specific to each person
Employee records:  Records all
personal information, emergency contacts, prior work experience, bank account
details
Expatriate administration:  Tracks
global assignments – customizable to meet specific company needs
Holiday tracking:  Tracks holiday
as well as absences from paternity/maternity leave to jury leave and illness.
Reports and analysis can be produced from the information.
Payroll:  accommodates all
payroll, global as well as UK
Recruitment:  Logs job
requirements, applications and tracks through to interviewing, making an offer
and director approval
Training:  Budgets, records and
tracks training. Reports can be produced via individual person or department

Other
services: 
IP and internet access,
hosting and e-commerce and enterprise management and support.

Clients
include:
Cadbury, HP, MOD, Powergen

Contact
– Andy Haley
Tel – 0161 233 2200
andy.haley@nextra.co.uk
www.nextra.co.uk

Penna
Consulting

Company
turnover
– 40m
Based/HQ – London
Number of service centres and locations – 40 offices Our network extends
across Europe, US, Far East, Latin America and Australasia.
Number of employees – 700

HR
Tasks Handled

Other services:  Combines expertise
in over 30 different service areas including recruitment, interim management,
career consulting, management development, executive coaching, HR strategy,
organisation development, change management, outplacement and assessment.

Clients include:  Penna works
with a large number of companies within the FTSE 100 in a range of industry
sectors

Contact
– Jackie Miles
Tel – 020 7945 3505
info@penna.co.uk
www.e-penna.com

Raytheon
Professional Services

Company
turnover
– $20bn (group)
Based/HQ – London
Number of service centres and locations – Worldwide, with main European
offices in London, Barcelona, Rasselsheim and Zurich
Number of employees – 600

HR
Tasks Handled
Training:
  Strategic total training
and development outsource

Other
services:
  Consultancy, change
management, corporate university implementation, project & programme
management

Clients
include:
 Vauxhall Motors, GMAC,
General Motors Europe, Lufthansa, Hewlett Packard, Phillip Morris, Saab, Bosch
Siemens,Home Office

Contact
– Michael Nehrmann
Tel – 020-7569 5543
mnehrmann@rps.com
www.rps.com

Rebus
Personnel Services/RebusHR

Company
turnover
– 63m
Based/HQ – Peterborough and London
Number of locations – 15
Number of employees – 750

HR
Tasks Handled
Benefits:
  Through contact and working
processes with other divisions of RebusHR.
Employee records:  Total control
and maintenance through our own software systems and/or manual
IT:  Through the utilisation of
division RebusHR
Expatriate administration: 
Handled within outsourcing of total HR function.  
Holiday tracking:  Via personnel
system and processes.
Payroll:  From 20-50,000
employees — fully managed or bureau. Also complements personnel and vice versa
with integrated system.
Recruitment:  Formulation and
implementation of bespoke processes.
Relocation:  Handled within
outsourcing of total HR function.
Training:  Can provide teams of
trainers for all areas of soft skills and development programmes.

Clients
include:
  Confidentiality Agreements
in operation.  In excess of 120 clients
on outsourced basis in both the private and public sector. 

Other
services:
  A range of
administrative, operational and strategic services provided by fully qualified
CIPD people. These services are underpinned by our own HR software and systems
and are aligned to best practice HR standards. All personnel related issues
from admin through to strategy and policies, including organisational change,
employee benefits, health, safety and welfare, employee relations, employee
development and all aspects of recruitment.

Contact
– Lisa Grant
Tel – 01733 555777
enquiries@rebushr.com
www.rebushr.com

Relocation
Resources International Inc

Company
turnover
– $34m
Based/HQ – Boston, US
Number of service centres and locations – 6
Number of employees – 323 full time

HR
Tasks Handled
Expatriate Administration:
  Full
support ranging from policy consultation to expense administration.
Relocation:  Full global
relocation management services from departure to destination to include
cross-cultural training, spousal support, language training and others.
Property services (eg. property management, home search, home sale).
IT:  Full intra and extranet
development and support for global mobility needs.

Clients
include:
  Alcatel USA, Fidelity, MCI
Worldcom.

Contact
Gill Nelson
Tel – 020 7802 2500
gnelson@rriworldwide.com
www.rriworld.com

Resource
Solutions

Company
turnover
– 4m
Based/HQ – London
Number of service centres and locations – 9 London, US, Asia, Australia,
New Zealand, Continental Europe)
Number of employees – UK 94; worldwide 156

HR
Tasks Handled
Benefits:
  No core competency.
However, on a consultancy basis RSI provides salary and associated benefits
benchmarking local and global by sector; competitor analysis and flexible
benefits strategies; workforce survey to establish hierarchy of benefit appeal.
Employee records:  RS provides
proprietary software that captures, tracks and reports on all new hires.
Populus software, is available on a client server or web enabled platform, with
key benefits including data capture, management of all consultant, contractor
and permanent new hire; integration to client ERP solution; provision of end to
end information process –initial application, to data-feed into ERP solutions.
Holiday tracking:  Maintenance of
all third party contractor records in relation to Working Time Directive,
holiday, sickness information management.
Payroll:  Provision of tailored
payroll services through consultancy services. IR35 consultancy and
co-employment risk management.
Recruitment:  Recruitment process
design, re-engineering; Recruitment process outsourcing; Vendor management; Preferred
Supplier selection, management; Job board, Intranet,client Internet recruitment
process management; E-resourcing, software implementation/ consultancy.
Relocation:  Visa application,
process management; Search, migration of global talent for client driven
projects via the Global Pipeline subsidiary; Relocation process management;
Advisory and cultural integration consultancy.
Training:  CEO/executive
mentoring and coaching via Merryck and Co, and own brand offerings; Associate to
VP level mentoring and coaching programmes; Bespoke coaching, training and
development via Dunhill Management Services – a wholly owned subsidiary of our
parent group. Training focuses on the entire range of hiring, retention,
re-deployment and outplacement associated with the management of human capital
IT:  Global human capital
management software; Populus CTR software; Actuate reporting; Operating in 12
industry sectors, five continents.

Clients
include:
  Sectors covered include
Information Technology, Financial Banking, E-Commerce/New Economy, Insurance,
Telecommunications, Professional Services, Commerce & Industry, Public
Sector.

Contact:  Andrew McNeilis
Tel:  020 7915 8780
andrew.mcneilis@resourcesolutions.com
www.resourcesolutions.com

SHL
Group

Company
turnover
– 71m worldwide
Based/HQ – Thames Ditton, Surrey
Number of locations and service centres – Operates in 40 countries and 30
languages. UK locations London; Thames Ditton, Bristol, Birmingham, Manchester,
Edinburgh
Number of employees – UK 400, worldwide 1,000

HR
Tasks Handled
Recruitment:
  A complete service
from outsourced project to client self-sufficiency, covering competency models,
advertising, sifting and shortlisting, psychometric tests; individual and group
assessment; including seamless questionnaire based sifting and shortlisting and
assessment Internet solutions.
Training:  Use of psychometric
instruments, assessment/development centres, interviewing; training and
development needs analysis; 360 degree feedback; job analysis/competency
design.

Other services:  Organisation and
management development interventions; performance management, coaching and
monitoring interventions; culture audits; 360 feedback instruments; appraisal;
job evaluation; equal opportunity and fair selection; Career counselling and
mentoring.

Clients
include:
  3,500 UK organisations
(5,500 world-wide) including blue chips

Contact
– Roy Davis
Tel – 0870 070 8000
Roy.Davis@shlgroup.com
www.shlgroup.com

Smart
People Time

Company
turnover
– 4m
Based/HQ – Codicote, Herts
Number of service centres and locations – 2
Number of employees – 50

HR
Tasks Handled
Employee records:
  Managed Service
for time and attendance rostering.
Holiday tracking:  Managed
service for holiday entitlement calculation, planning and record keeping
Training:  Managed service for
skills planning and re-training requirements
IT:  All solutions are also
available in an ASP enviroment.

Other
services:
  Annual hours consultancy,
shift planning consultancy, absence consultancy, workforce planning consultancy

Clients
include:
  Not supplied

Contact
– Dawn Cockman
Tel – 01438 822217
dawnc@smartpeopletime.com
www.smartpeopletime.com

Tate
Appointments

Company
turnover
– 25m
Based/HQ – London
Number of services centres or locations – 2 London
Number of employees – 75 full-time, 1,000 temporary working with clients

HR
Tasks Handled
Recruitment:
  Managing agency
solutions offers the outsourcing of the entire recruitment process for organisations.
Permanent and temporary recruitment handled including first and second
interviews, candidate testing and briefing. Tate can outsource specific parts
of an organisation’s workforce e.g. reception or conference areas or wholly
manage an organisation’s temporary workforce in order to maximise efficiency
and productivity.

Clients
include:
  PricewaterhouseCoopers,
Arthur Andersen, Financial Services Authority, Enron and CIBC world markets.

Other
services:
  Can provide monthly
financial and productivity information for organisations, ensuring clients gain
value for money from their use of temporary staff.

Contact
Julie Cooke
Tel – 020 7344 1438
Julie@tate.co.uk
www.tate.co.uk

TMP
Worldwide Inc

Company
turnover
– $2bn
Based/HQ – New York
Number of service centres and locations – 290 offices in 31 countries
Number of employees – 8,750

HR
Tasks Handled
Recruitment:
  TMP Worldwide is a
leading global provider of career services and solutions. It is the online
recruitment leader (monster.com), the world’s largest recruitment advertising
agency network and one of the world’s largest executive search and executive
selection agencies. It is also the world’s largest yellow pages advertising
agency and a provider of direct marketing services.

Other
services:
 Advertising and
communications divisions consists of six product areas recruitment advertising,
interactive communications, response management, employer branding, student
communications and employee communications.

Clients
include:
  More than 90 of the
Fortune 100 and more than 480 of the Fortune 500

Contact
– Peter Dolphin
Tel – 0207 406 3505
pdolphin@tmpw.co.uk
www.tmp.com

Virtual
Rewards

Company
turnover
– Newly formed company
Based/HQ – Colchester, Essex
Number of service centres and locations – 3 centres Salisbury,
Colchester and Huddersfield
Number of employees – 30

HR
Tasks Handled
Benefits:
  Virtual Rewards is an
on-line reward bank. It holds and administers reward and recognition points via
the internet, and fulfils them. Employees have access to the system at a touch
of a button, and the system includes quiz shows and team building modules.

Clients
include:
  N/A

Contact
– Karl Woolfenden
Tel – 01206 791733
karlw@virtual-rewards.com
www.virtual-rewards.com

Watson
Wyatt Partners

Company
turnover
– Not supplied
Based/HQ – Reigate, England and Washington DC
Number of locations – 30 countries
Number of employees – 5,800

HR
Tasks Handled
Benefits:
  Outsourcing of the
company pensions administration function, taking account of sensitive issues
such as staffing considerations and member communications

Other
services: 
A global consulting firm,
Watson Wyatt brings together two disciplines — people and financial management
— to help clients improve business performance. Services include benefits
consulting, consulting for multinationals, healthcare consulting, human capital
consulting, insurance and financial services consulting, and investment
consulting.
Structuring of cost-effective compensation and benefits programmes that help
companies attract, retain and motivate a talented workforce. Clients achieve
competitive advantage by aligning that workforce with business strategy. Also
advise on the use of technology to reduce costs and improve employee service.

Clients
include:
  190 of the FT EURO 500 and
50 of the 100 largest UK corporate pension funds

Contact
– Simon Bleach
Tel – 01737 241144
simon.bleach@eu.watsonwyatt.com
www.watsonwyatt.com

Zebra
Managed Recruitment Services (part of Best International)

Company
turnover
– not supplied
Based/HQ – London
Number of service centres and locations – Various customer sites
throughout the UK
Number of employees – 28

HR
Tasks Handled
Recruitment:
  From discovery/situation
audit, through supplier management and on-site consultants, to full recruitment
outsourcing

Other
services:
  Resource channel
consultancy, Internet recruitment consultancy, supplier selection

Clients
include:
  Cap Gemini Ernst &
Young, Deloitte Consulting, PricewaterhouseCoopers, Prudential, Terenci,
Nettec, Roundarch, Centrefile.

Contact
David Bevan
Tel – 020 7300 9076
dbevan@zebramrs.com
www.zebramrs.com

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