The New Normal
The green shoots of recovery are appearing. But when the current recession finally ends, and things return to 'normal', what will the new ‘normal’ look like? Will things ever be ‘normal’ again?
Business has become more complex, diverse and uncertain. This will only continue. In fact, it is likely to become a lot more complex, diverse and uncertain. Don’t believe it? Consider how global our economy has become. More players from around the world will be entering markets and competing successfully. We’ll see new technological breakthroughs which could alter everything. We’re running out of valuable natural resources. I could go on.
And even when the economy does recover, there are other critical areas which may take a bit longer to get back to 'normal'. One key area is trust in organisations – will employees, customers and other stakeholders ever trust again?
Uncertain times call for whole leadership. Whole leaders use their head to set strategy, their heart to connect with the world and their guts to make instinctive and intuitive decisions based on clear values. The smart leaders who successfully combine these skills are well placed to take advantage of the opportunities the new, volatile normalcy presents.