This is a very interesting concept and analysis of the financial gains for the organsation when not only employees are engaged but those engaged employees meet engaged customers. This article/book brings together the ideas of Six sigma analysis which has been so successful in manufacturing (I was green belt trained in Six Sigma by [...]
Read the complete post at http://breathingspacehr.co.uk/blog/index.php/2009/10/21/the-human-sigma-employee-engagement-the-next-evolution/
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21 Oct 2009 12:55 PM
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Breathing Space HR
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