Hello.
I have no doubt that this topic will have arisen before, but I am new to the site so please forgive any repetition!
I have been asked to speak with a colleague regarding the issue of personal hygiene after several others have highlighted the issue. We are a small team so it will not be an easy conversation as we all work closely together.
Does anyone have any suggestions on how best to handle this?
Many thanks
EVG
Yes, the topic has arisen before but that doesn't make it any less problematic. You have to deal with the issue professionally but sensitively too. I find it best to ask the person to meet at the end of the working day on the last day of their working week. Explain that some you have noticed that they have a problem with personal hygiene and tell them specifically what that is (be specific - is it their smelly feet, underarm odour, unwashed knickers, whatever). Say that you know it is embarassing for them but you want them to take action to sort it out. Ask if there are any health or social reasons why the problem has arisen and if there is anything the company could do to assist. If you have an occupational health provider, you might want to refer the person to them. Tell them that this is private conversation for the moment but that you will be making a note in your diary that you have spoken. As it is a small team, don't tell them that others have made comments - that will just cause a problem with the team. Own the issue yourself and say that you have noticed the problem.
By meeting at the end of the working day and end of the working week it means that everyone else should have left the building by the time you finish the conversation so Mr/Ms Smelly does not have to return to the team knowing that someone thinks they smell and also it gives them a couple of days to sort themselves out i.e. take a shower, buy a new deordorant, wash their socks. However, be aware that there are some medical conditions that can manifest themselves with excess sweating so it may be that they need to see their GP.
Thank you very much for this reply Judy, it has been very helpful.
Fingers crossed the conversation is received in the manner in which it is intended and resolution is swift thereafter.
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