I suspect that as the contributors to this site are predominantly HR specialists and not legal specialists you may not get a response. I strongly recommend that you contact ACAS for guidance (type ACAS into any search engine). They will be able to advise from a process perspective, as all the questions relate to the process of the claim and not necessarily the actual claim. You could also try the Directgov ET general enquiry line 0845 795 9775.
Best of luck, MB.
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