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Global Beauty Product Education Manager

An exciting opportunity has arisen for a leading beauty retailers to lead the development and continuous improvement of product education, customer service & selling training materials for all global customer channels. This will involve partnering with global/regional marketing, product development and HR teams to ensure business goals are met and local market training needs are understood.

PRIMARY TASKS & RESPONSIBILITIES

- Identify Training Needs for Training Managers new product developments, product launches and other marketing initiatives
- Develop strong business partnerships with Global/Regional HR, Marketing and Product teams, and Regional business leaders in order to get global/regional specific input to product training development activities
- Build and drive a product training development project plan that complements new product launches and any requirements for training relating to existing product marketing initiatives
- Undertake requirements analysis for product training based on input from the above stakeholder relationships
- Design Product Education Tools For Global Use
- Provide leadership to the design and build of product training involving all key content providers from the global stakeholder group.
- Propose and manage the global product training development budget .
- Deliver trainer training to enable the quality cascade of knowledge, skills and behaviours by regional trainers. Attend, present and influence at global product and marketing forums.
- Act as the key contact for regional product learning and development teams to resolve customer product queries Evaluate effectiveness of learning tools.
- Provide a global evaluation framework to track ROI and ensure learning and performance objectives are met.
- Travel with regional/field teams and learning and development teams to stay grounded in the needs of the field as well as to pick up internal best practice.

Experience required:
- Professional trained in the principles of learning and development.
- Beauty industry experience in delivering product training, customer service and selling training for retail operations or direct selling organisations on a global scale, ideally within organisations which have both channels to market and where the broader organisation values are important. Evidence of having completed a number of large-scale product TNA's.
- A track record in leading the specification, design and build of product training programmes form implementation and delivery by others.
- A track record in working with broad stakeholder groups and specific evidence of working with those stakeholders who directly influence the design and build of product training.
- Evidence of working with multi media and blended learning solutions including e-learning, DVD's, webinars in addition to developing workbooks and product manuals
- Strong evidence of direct training delivery experience plus facilitation & coaching skills

Please include current salary details (basic, bonus plus any benefits) when applying