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HR Services Delivery Manager

This role is to manage the day to day performance and service delivery of employee lifecycle administration and HR helpdesk operations within the HR Service Centre. Ensure that administration and helpdesk costs are minimised and service targets are met in line with business expectations and best practice benchmarks. Resolve technical queries and service delivery issues escalated from team members. Continually review service performance and identify opportunities for improvement

Knowledge & Experience:
*Track record of supervisory experience in HR administration, preferably in a Shared Service Centre environment.
*Understanding of basic finance practices and managing a team budget
*An understanding of CRM practices
*Solid knowledge of theory and best practice for HR policies, processes and practices
*Understanding of current employment legislation
*Experience of working within a unionised environment.
*An understanding of E-HR solutions and software packages
*Experience of restructuring, M&A, TUPE transfers etc

Qualifications:
*A-levels, preferably a graduate in Human Resources, or equivalent experience.
*Preferably CIPD qualified

Ashley Kate Associates, a division of the Ashley Kate Associates Group, is a leading HR recruitment consultancy, focusing on the recruitment of junior and middle level HR professionals. Our teams of specialist HR recruitment consultants combined with our integrated office network provide tailored solutions for the recruitment of permanent and interim HR professionals. We give equal priority to our candidate and client relationships to deliver a professional consultancy service.

The Ashley Kate Associates Group is an equal opportunities employer and a company committed to diversity. The Ashley Kate Associates Group is committed to the fair and equal treatment of potential and existing employees, candidates and clients irrespective of race, colour, nationality, ethnic or national origin, religion, age, disability, gender, sexual orientation, marital status, ex-offending background or any other potentially discriminating factor.

The Ashley Kate Associates Group operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.