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Training Manager

An exciting opportunity for an experienced Training Manager to join a Leading Financial Service Organisation based in the Dorset area.

The successful candidate would need to inspire and motivate the Training Team to achieve and exceed agreed targets across the Sales, Service, Claims and other Support areas. They will also work with Managers and with the Operational Support Unit to implement capacity planning and resource processes across the business to ensure training plans and outputs are delivered to schedule and that agreed financial, operational, people and performance measures are achieved.

You must manage business plans, resources and budgets to ensure profitability, efficiency and effectiveness of the Unit, and display effective communication skills to champion and maintain positive relationships with both internal and external customers.

Analyse and evaluate the impact of training delivered, utilising various testing methods, quality checks and feedback, so that action can be taken to continuously improve training standards.
The suitable candidate will have the following experience:

*Leading and motivating staff
*Delivering training programmes and individual coaching techniques.
*Up to date and advanced knowledge of training and development theories and /or coaching techniques, with evidence of applications in practice.
*Experience of Contact Centre environments.
*Product knowledge - Proven ability to meet customer needs in at least two skill blocks including regulated areas.
*Experience of working in a training department within a call centre & financial services environment, including proven experience in the design & delivery of a range of training topics/activities.
*Proven experience and skills in analysis and evaluation of learning solutions.
*Proven track record of building effective working relationships with the ability to lead, motivate, develop and inspire others to achieve their full potential; acting as a point of reference for technical/training excellence and by coaching line resources who assist with training.
*If you have experience within the insurance/ financial services market that would be a distinct advantage

Salary £55K + Bens

For further information on the role, please contact Jo McLean @ Hudson Cooper on 01202 373464 or alternatively e-mail on joanne.mclean@hudsoncooper.com