Coral Deploys Cloud Workforce Management Across 1,700 shops

WorkPlace Systems has announced that Coral, part of Gala Coral Group, has rolled out WorkPlace OnLine Workforce Management (WFM) across 1,700 licensed betting shops for 10,000 colleagues. The solution will help it improve service levels, increase staff productivity,and reduce costs and administration time.

Coral is one of the largest retail bookmaking businesses in the UK and critical to its ongoing success in a competitive market is the effective management of its employees so that an excellent service level is provided to its customers. Coral have implemented WorkPlace OnLine Cloud Schedule and Attendance Management with USB biometric registration devices. The solution will enable the company to deploy the right people in the right place at the right time to meet customer demand and provide visibility of labor across all shops.

“It is easy to use for staff, reliable and gives us excellent visibility and control of our workforce. It’s a real example of how cloud has efficiently delivered a reliable, scalable solution of strategic importance to the company.” Andy Hicks, Central Operations Director, Coral.

A speedy deployment was enabled by a number of key factors including the WorkPlace Rapid Implementation Approach, WorkPlace OnLine cloud based WFM, USB biometric registration, effective training and Coral management’s commitment and focus.

WorkPlace OnLine reduces administration; shop managers can now quickly and easily create schedules for their shop. The intuitive interface means that shop managers can be trained in its use in just a few hours.

“This is one of the fastest large scale workforce management deployments in the UK,” said Barney Quinn, CEO of WorkPlace Systems. “Without question managing your workforce efficiently is strategically important, cloud services are making this possible.”