LOGIN FAQ

Here are some answers to common questions we receive regarding logging in to (and registering on) PersonnelToday.com.

I can't remember my password

Use our password reminder service.

I’ve requested my password, but I'm told my details cannot be found. What should I do?

You may have used a different email address when you registered.

• Try using our our password reminder service with any other email addresses you may have used to register.
• If this doesn't work, re-register from scratch.

I want to change my password

Use our change password service

I can't remember my username

When you registered on the site you would have been asked to provide your email address as your user name.

Try logging into the site using your email address.

I can't remember which email address I used as my user name when I registered

Use our password reminder service with each of your email addresses until it stops saying "Unable to find an e-mail address to send your password to."

I cannot login! I tried to re-register, but I can’t login!

This could be one of a several problems issues:

• Double-check that you are entering the correct user name and password.
• Usernames and passwords are case sensitive so make sure your Caps Lock isn't on.
• Check that your browser security settings are allowing cookies on your machine. You must accept cookies from us in order to use the site.
• If you are still having problems, please contact email us.

When I try to log in, the system says You are not authorised to use this service (or You do not have a subscription for this service)

This message may occur if you are already registered with XpertHR or other websites owned by our parent company, If you get this message, please email us.

I am trying to register, but the system says my username is not unique.

This can mean one of two things:

• You are already registered with PersonnelToday.com. To find out if you are, use our our password reminder service. If the system sends you a password, you are already registered!
• This message can occur if you are already registered with XpertHR or other websites owned by our parent company, If you get this message, please use our password reminder service. You will then be able to log in to PersonnelToday.com using that email address and password.