The Tough Love survey of 800 HR professionals reveals that 96% of respondents have issues with poor performance, with 29% admitting that it is a major problem.
Productivity
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Can office design improve employee productivity? What are the ingredients for a good place to work. Alex Blyth reports.
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Thursday is day of woe for HR professionals.
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Mobile phone operator 02 is rolling out a nurse-led health and absence management service to its new Glasgow call centre.
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The average working lunch is now just 19 minutes and 42 seconds.
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Call centre staff at Lloyds TSB will no longer read from scripts when dealing with customer calls.The bank said staff...
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Europe must focus on making jobs and growth a top priority.
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Workers who are unhappy in their jobs are more likely to become ill, according to extensive research.
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Powergen customer service chief admits to poor quality service.
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The AA has denied allegations that it plans to electronically tag its call centre staff.
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Investors in People is urging employers to pay more attention to staff needs as 'job hopping' gathers momentum.
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Sleep deprivation is seriously affecting the UK's ability to compete in a global market.
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Traffic congestion on UK roads is costing businesses about £20bn a year in lost productivity.
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The UK's maturing workforce could finally persuade organisations to think seriously about workplace productivity, according to a leading expert on age.
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Tesco, Asda, and B&Q are leading calls for extended Sunday trading, despite opposition for unions, smaller stores and church groups