Be careful when evaluating for user experience

Over the weekend I read an interesting discussion online about one organization's software selection process, i.e., should we select solution 'A' or 'B'. In the end the company went with solution 'B', and the decision was largely based on the idea of 'user experience' or usability. The specific details don't matter here, (which is why I am not linking to the source), but it made me think that I should write about UX this week. And that made me think that I have written about UX a dew times before, and it might make sense to re-run a couple of those posts this week. So here goes - more from the archive on UX and usability....

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