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Latest News

Call centre staff development is key to improved retention

by Personnel Today 26 Nov 2003
by Personnel Today 26 Nov 2003

The
minister for work Des Brown has told call centre employers to focus on skills
development to help the UK succeed in the global marketplace.

He
told delegates at the CCA convention that the call centre sector, which
employers more than a third of the working population, was vital to the UK
economy.

However,
despite having a workforce of more than 800,000 people, the sector is loosing
£1.1bn in revenue every year because of its high staff turnover.

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Brown
said the UK could set its self apart from the competition by looking at best
practice in recruitment, staff motivation and other methods of improving
commitment.

By Ross Wigham

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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Personnel Today
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