guide to dispute resolution through mediation has been launched by the National
Council for Voluntary Organisations.
Not Listening to Me! Dealing with Disputes: Mediation and its Benefits for
Voluntary Organisations outlines the advantages of mediation while
explaining the potential risk and cost implications of a long-running dispute.
charity commissioner John Stoker, who supported the guide, said: “Mediation is
an excellent way of dealing with disputes before they threaten to affect the day-to-day
work of an organisation.
the cost of an ongoing dispute often running into thousands of pounds and the
subsequent negative publicity that it can generate, mediation offers a
flexible, cost-effective and successful outcome in a majority of cases.”