Older
workers are valued more than younger members of staff by consumers according to
an online survey.
The research by employment website, FiftyOn.co.uk,
revealed that 83 per cent of respondents think employing an older person is
good for a company’s image.
Almost
ninety per cent of consumers taking part in the survey believe that older
people are able to take on new skills through retraining.
Over
two-thirds of respondents identified politeness as the first or second most
important aspect of customer service but only six per cent highlighted speed as
a priority.
A
third of those surveyed thought employees aged between 45 and 59 years old were
more likely to be polite compared to just 10 per cent who felt the younger
generation would have better manners.
By
Paul Nelson
