Staff bullied at investigated NHS Trust

Staff at a Shropshire hospital trust being investigated over a high number of baby deaths have reported a culture of bullying and harassment, a report has revealed.

Staff employed by the Shrewsbury and Telford Hospital NHS Trust often felt they were not listened to by management and were sometimes “fearful” about raising concerns or issues, the report from the Care Quality Commission (CQC) says.

It found the trust’s executive team were defensive about the issues, but had acknowledged that work was urgently required to build trust among its team.

The trust has introduced a “freedom to speak up” function for staff to raise concerns through, which the CQC says has helped establish a more trusting culture.

Significant staff shortages were also observed in many areas, which led to those who were not properly trained or competent coordinating departments without support from managers.

The trust was also found to have a high staff turnover, and high levels of sickness absence.

Simon Wright, chief executive at the trust, said: “You cannot be unaffected by a report like this. I’m sorry and disappointed that we have not made as much progress to tackle the issues and challenges that the trust faces as we all want.

“I know how hard staff are working, how passionate they are about what they do and the care they provide. We will take to heart the CQC’s findings just as we welcome the extra support that is coming with special measures, to double down on the need to get things right and improve for the people we serve.”

The trust earlier this year planned to close the A&E department at the Princess Royal Hospital in Telford overnight, as it did not have enough staff to run the service safely. However, this plan was abandoned after it was able to secure sufficient middle grade doctors and nurses.

Despite doctors and nurses being excluded from restrictions to the number of migrant workers able to apply for a Tier 2 visa, NHS staff shortages are expected to continue. One in six posts could be unfilled by 2030, a report by the King’s Fund, the Health Foundation and the Nuffield Trust warned this month.

2 Responses to Staff bullied at investigated NHS Trust

  1. Avatar
    Member of staff 14 Mar 2021 at 7:28 pm #

    Bullying is still rife within this organisation as is evidenced from 2020 staff survey I’ve experienced it made to feel small inadequate and that even it’s t bullying but a mental condition. Departments close in managers give you warnings for speaking up told that you don’t even reach standards and say that your not fit to be a father and look after child . Spoken down to after speaking up at a cqc event and hr staff say they are there to protect sath and not the individual . It’s a culture which is not going to dissappearv until a complete structure is looked at but bullying managers are given promotions as a reward no real help for staff but mental crisis lines … not what’s causing it .. why is hard for nhs managers to day sorry… sath show courage and face up to problem

  2. Avatar
    Sue 18 Mar 2021 at 8:34 pm #

    Bullying culture is still large issue. Management pretends that this is not the case and will try to brush things under the carpet.

    Management certainly does not uphold the trust values.

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